Thanks for contacting us.
If you want to install the theme and demo content from scratch you need to reinstall WordPress, because information about demo content was added to the database. If you deleted the default pages but do not want to reinstall the WordPress, you need to do the import of pages manually.
Download XStore import files from this page https://www.8theme.com/downloads/ , find “default” folder > dummy.xml.gz. The XML file should be imported via Dashboard > Tools > Import > WordPress > Run Importer.
Please note the reply times can vary from time to time and be up to 24 hours Monday – Friday. But is usually faster than that. You posted your question 9 hours ago.
Where you found information about the support chat?
Take my apologies if you faced delay with answering. It’s related to a number of requests from our users. We’ll do our best to speed up the time of the reply.
Let us know if you need any further assistance.