Instagram Widget not Working - by HmirceaD

This topic has 2 replies, 2 voices, and was last updated 2 years, 7 months ago ago by Rose Tyler

  • Avatar: HmirceaD
    HmirceaD
    Participant
    August 27, 2021 at 14:22

    Hello,

    I added the instagram widget from xstore and setup the instagram account however on the site it shows as Error: Undefined Error.

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 27, 2021 at 15:14

    Hello,

    1/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.
    2/ Provide temporary FTP access, so we can take a closer look.
    3/ Provide server error log and link to your Instagram account

    Regards

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