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Instagram module not working - by dcjeans

This topic has 6 replies, 3 voices, and was last updated 4 years, 3 months ago ago by Olga Barlow

dcjeans

Participant

March 10, 2021 at 12:09

Hi,

i’m reaching you cause I can’t manage to make the xstore instagram module work.
On the xstore control panel, in the tab “Authorization APIs”, i’ve added an Instagram account, it’s all going well so far.
But when I want to display some pics on a page using the instagram module from xstore, pictures won’t appear.
The module has the correct settings, it’s connected to the account i linked in the API integration.
Do you have any Idea how to solve this problem? thanks in advance !

#278612 Copied Theme version: 7.2.5 WooCommerce version: 5.0.0

5 Answers

Rose Tyler

Support staff

March 10, 2021 at 12:53

Hi,

Thanks for using our theme.
Please provide temporary wp-admin access, so we can take a closer look.

Regards

#278617 Copied

dcjeans

Participant

March 10, 2021 at 14:24

Hi and thank you for your quick answer

Please contact administrator
for this information.

#278638 Copied

Olga Barlow

Participant

March 10, 2021 at 17:54

Hello,

Could you, please, tell me where you use Instagram element? Provide link to page, please.

Regards

#278699 Copied

dcjeans

Participant

March 11, 2021 at 12:02

Of course !

Please contact administrator
for this information.

#278795 Copied

Olga Barlow

Participant

March 11, 2021 at 17:17

Hello,

Because you are looking for this tag https://prnt.sc/10iyq3f but you don’t have media with this tag https://www.instagram.com/explore/tags/dcjeans_saroual_clothing/ . So, that’s why you don’t see any image. I removed tag.

Regards

#278856 Copied
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