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Instagram link does not work on my website anymore

This topic has 10 replies, 3 voices, and was last updated 3 years, 3 months ago ago by Shayan

Shayan

Participant

January 10, 2021 at 22:17

Hi,
I have a instagram account connected to my instagram and it was working fine until the update few weeks ago. Could you please help me with this? I have the cosmetic organic theme and there is a instagram slider at the bottom of the home page.

#267715 Copied Theme version: 1.1.1.1 WooCommerce version: 1.1.1

9 Answers

Olga Barlow

Support staff

January 11, 2021 at 18:03

Hello,

Provide us with WP Dashboard access to your site to check the issue in more detail, please.

Regards

#267850 Copied

Shayan

Participant

January 11, 2021 at 18:08

Here you go, thank you

Please contact administrator
for this information.

#267855 Copied

Olga Barlow

Support staff

January 11, 2021 at 19:00

Hello,

Try to re-add the account https://prnt.sc/wl6r2m
If it does not help then provide us also with FTP access to your site.

Regards

#267873 Copied

Shayan

Participant

January 12, 2021 at 00:33

That didn’t work but I ended up deleting the instagram section from the page and adding it back in, and now it work. I have another questions.

when i go to a product page, i select the “buy it now” button and it does not work and instead it takes me here (see screen shot). How can i fix this?
https://prnt.sc/wldh1b

Also, when I click on “add to cart” the spinning wheels shows up on the button icon and it does not do anything. The product gets added to the cart, however the message does not show up anymore and the wheel keeps on spinning. See screen shot, its hard to see the white wheel but its spinning.Could you please help with this?
https://prnt.sc/wldip6

#267916 Copied

Rose Tyler

Support staff

January 12, 2021 at 08:53

Hello,

Please post different questions via separate topics. Thanks in advance.

Try to disable the mentioned plugin – https://prnt.sc/wll9y0

Download ajax-spv-add-to-cart.min.js file from this page – https://dropmefiles.com/uiQyY and reupload it into xstore/js folder via FTP. Clear cache and check adding to the cart, let us know the result.

Regards

#267932 Copied

Shayan

Participant

January 12, 2021 at 19:51

Sorry about that, i will create a new post from now on.

How do I re-load it via FTP (im not sure what FTP is?) Do you have a step by step guid line that I can follow, sorry.

Also, am I not able to use the snap pixel plug in anymore?

#268055 Copied

Shayan

Participant

January 13, 2021 at 01:19

I found my FTP information

Please contact administrator
for this information.

#268077 Copied

Olga Barlow

Support staff

January 13, 2021 at 12:21

Hello,

Check the Add to cart for the variable products now.
Contact plugin author why it gives the error or disable Buy now button.

Regards

#268142 Copied

Shayan

Participant

January 13, 2021 at 14:55

Thank you so much for your help, I deleted the plugin and just added the snap pixel code in the header. Everything is working now, thank you.

#268184 Copied
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Instagram link does not work on my website anymore

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