Instagram integration broke on it’s own.

This topic has 2 replies, 2 voices, and was last updated 5 months, 1 weeks ago ago by Alex Carter

  • Avatar: Rashi
    Rashi
    Participant
    July 7, 2025 at 18:09

    Hey, my instagram integration broke on it’s own. I went to see if I can regenerate token on facebook but looks like they only generate one (correct me if im wrong)

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    1 Answer
    Avatar: Alex Carter
    Alex Carter
    Support staff
    July 8, 2025 at 07:09

    Hello,

    Thank you for reaching out to us.

    We’re sorry to hear that you’re experiencing issues with your Instagram integration. In most cases, Instagram tokens can expire or become invalid due to changes in account permissions or security settings. You are correct that Facebook typically provides a single token per app, but it is possible to regenerate or extend the token through the Facebook Developer portal.

    We recommend the following steps:

    1. Log in to your Facebook Developer account.
    2. Navigate to the app connected to your Instagram account.
    3. Go to the Access Token Tool and check the status of your current token.
    4. If needed, generate a new token or extend the existing one.

    Please ensure that all necessary permissions are granted and that your Instagram account is properly connected to your Facebook page.

    Read more – https://www.8theme.com/documentation/xstore/xstore-features/instagram-api-token/ and https://www.8theme.com/topic/my-xstore-instagram-widget-has-stopped-working/#post-413871

    Best Regards,
    8Theme’s Team

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