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Instagram feed not working - by R - on WordPress WooCommerce support

This topic has 52 replies, 4 voices, and was last updated 4 years, 11 months ago ago by Rose Tyler

  • Avatar: G
    R
    Participant
    June 25, 2020 at 05:14

    Still having issues with variation images sigh*

    Please contact administrator
    for this information.
    #242044 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 25, 2020 at 14:14

    Hello,

    I will send it to our technicians. Please provide FTP access.

    Regards

    #242108 Copied
    Avatar: G
    R
    Participant
    June 25, 2020 at 16:20

    ok. I tried to remove the images and read them but still not working.

    Please contact administrator
    for this information.
    #242131 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2020 at 07:46

    Please check credentials we can’t connect – https://prnt.sc/t6qjcr

    Regards

    #242222 Copied
    Avatar: G
    R
    Participant
    June 26, 2020 at 15:34

    If your still getting a problem I need your IP from http://ipfinder.us to look for an IP block.

    Please contact administrator
    for this information.
    #242287 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2020 at 15:49

    Error: Connection timed out after 20 seconds of inactivity
    Error: Could not connect to server

    Do you have any limits for connections from other countries?

    Regards

    #242289 Copied
    Avatar: G
    R
    Participant
    June 26, 2020 at 16:22

    no but your ip maybe blocked.

    #242293 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 26, 2020 at 16:52

    Hello,

    IPs of our experts who will work on your issue 176.98.69.124 and 176.98.70.243.

    Regards

    #242309 Copied
    Avatar: G
    R
    Participant
    June 26, 2020 at 17:11

    ok on it now. Should be cleared shortly. Please check in 30 minutes.

    #242311 Copied
    Avatar: G
    R
    Participant
    June 26, 2020 at 17:24

    There’s no limitation’s on any countries and I’m not seeing an IP block for either of those IPs. If they’re still not able to log in I’d recommend they double-check the password to make sure it matches what was created for the FTP account. Also please note that it would only have access to regular FTP not SFTP.

    #242313 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 26, 2020 at 18:01

    Hello,

    If the password is incorrect then we would get an authentication error. But this error http://prntscr.com/t72k53 appears if we can’t even connect to your server to proceed to the next step – authentication. As a rule, this happens if the host is incorrect or if the server has limits for the connections from other countries.
    So, make a double-check from your side and try to connect to FTP using credentials you provided.

    Regards

    #242330 Copied
    Avatar: G
    R
    Participant
    June 26, 2020 at 18:54

    I CHANGED THE PASSWORD:

    Please contact administrator
    for this information.
    #242339 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 26, 2020 at 19:21

    Hello,

    At this stage problem is not related to password, the server does not respond http://prntscr.com/t73v3y Please, contact your hosting provider and ask them if they have any limits and send them our screenshot. Maybe we should use any special port.

    Regards

    #242346 Copied
    Avatar: G
    R
    Participant
    June 26, 2020 at 19:23

    We checked the information and we used the password and we were able to connect, do you mind to please try to connect with these next information and let us know if the issue persists?

    Please contact administrator
    for this information.
    #242347 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 26, 2020 at 19:28

    Hello,

    Yes. This time FTP is correct. Our developers will be able to check your issue tomorrow.

    Regards

    #242349 Copied
    Avatar: G
    R
    Participant
    June 26, 2020 at 19:32

    Great. Yes because this is all weird as images randomly disappearing and then theres those that are there but now showing up etc…. thanks!

    #242350 Copied
    Avatar: G
    R
    Participant
    June 27, 2020 at 04:07

    Please don’t also forget the fact images are also missing or messed up on shop page:

    Please contact administrator
    for this information.
    #242360 Copied
    Avatar: G
    R
    Participant
    June 27, 2020 at 22:20

    Known issues:

    Please contact administrator
    for this information.
    #242410 Copied
    Avatar: G
    R
    Participant
    June 28, 2020 at 15:23

    Hello, how long is this going to take it’s gone onto 4 days since I’ve been having this issue and your support has yet to fix the issue. I’m Not Happy At All!

    #242455 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 29, 2020 at 09:27

    Hello,

    1) Take my apologies for the delay in answering. I found that you provided correct access on Friday evening but our developers do not work on the weekend to check the issue with the variation gallery. Also, we found that you use the Cloudflare CDN. Could you, please, log in to your account http://prntscr.com/t8c2e5 to allow us to clear CDN cache once we make js changes to apply them?

    2) Could you, please, create new topic next time once you have the new question? This topic has 3 pages, we need to read it from the beginning every time you reply here to find out what issues have been resolved and which one still exists. It also takes time and causes misunderstanding.

    3) We can’t help you with missing images because they physically do not exist. I don’t see that slider images are chosen in the settings http://prntscr.com/t8brm7 Product images are missing because you used png images while created the products and then it seems you replaced them by jpg images https://gyazo.com/a68df63f075cbb8063d55355ce301b36 So, edit products with missing images and re-add correct images. So, this issue is not related to our theme and we can’t help with this. This is something that you changed.

    4) Problem with the menu was related to your custom CSS http://prntscr.com/t8bym0 you set z-index for the before that was higher than menu z-index, it caused the issue. I have changed it to 4 instead of 5. Check now.

    Regards

    #242509 Copied
    Avatar: G
    R
    Participant
    July 1, 2020 at 19:16

    Ok, thanks. This is back to main topic; instagram is still not working on site:

    Please contact administrator
    for this information.
    #242894 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2020 at 08:30

    Hashtag – only for a business account, but you have connected a personal one.

    Regards

    #242953 Copied
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The issue related to '‘Instagram feed not working’' has been successfully resolved, and the topic is now closed for further responses

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