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Instagram feed not showing - by Luca Pasini

This topic has 3 replies, 2 voices, and was last updated 4 years, 4 months ago ago by Luca Pasini

  • Avatar: Luca Pasini
    Luca Pasini
    Participant
    February 1, 2021 at 16:53

    Hi, please check the homepage: https://kayfabe.it/retrobottega/

    There are 2 bugs:
    1) Instagram feed at the bottom is not showing. It was working a week ago and I didn’t touch the website in the meantime.
    2) The quote image over the testimonials is broken. It was working a week ago.

    Could you please help? WP credentials attached in the private content area.

    Please, contact administrator
    for this information.
    #271643 Copied Theme version: 7.0.2 WooCommerce version: 4.6.1
    2 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2021 at 09:07

    Hi,

    1) Your Instagram account is business account type but you connected it like personal account https://prnt.sc/y03fhb .Please, remove the existing token and connect your account like Business account https://prnt.sc/y03f4z
    Choose the newly added token in the Instagram element settings, refresh Instagram https://prnt.sc/xd8339 and check the page again.
    2) There is no such image in your media library – https://prnt.sc/y03gk1 It looks like the image was deleted by someone, so add it one more time.

    Regards

    #271723 Copied
    Avatar: Luca Pasini
    Luca Pasini
    Participant
    February 2, 2021 at 14:12

    Done! Thanks

    #271800 Copied
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