Instagram feed “Error: There is no media to show”

This topic has 9 replies, 3 voices, and was last updated 1 year, 8 months ago ago by Olga Barlow

  • Avatar: lbispo92
    lbispo92
    Participant
    July 1, 2022 at 16:52

    Hello.
    I’ve already looked at related topics on the forum but it doesn’t solve my problem.

    After connecting in Xcore and in Elementor to instagram, the following message appears:
    “Error: There is no media to show”.

    The instagram page is a professional page, I also turned on the facebook page.

    https://prnt.sc/V6OR4wJubAPw
    https://prnt.sc/Pk-UkGNvaPdq
    https://prnt.sc/tLw_N_4Nu7MZ
    https://prnt.sc/P3wuDq9Nh-zF

    Any solution?

    Please, contact administrator
    for this information.
    8 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 1, 2022 at 17:48

    Hello,

    We can’t log in to your Dashboard https://prnt.sc/KBo9JcMLpA4j

    I see that you generated personal token. But I suppose your Instagram account type is business. Could you, please, remove the existing tokens and then press Add account button and choose the Business type, not personal?

    Regards

    Avatar: lbispo92
    lbispo92
    Participant
    July 1, 2022 at 18:21

    Thanks for the quick response.

    Sorry, you can access it now!

    In fact I’ve already done that, as I send in the prints.

    https://prnt.sc/AHIH9mz801IE
    https://prnt.sc/LgPy8cqPOzps
    https://prnt.sc/TG4EKrnAjIAa
    https://prnt.sc/ZAJn6I9NTqPH
    https://prnt.sc/Dvd6-mj4Ne1G
    https://prnt.sc/JMNAROmCA-Bu

    Avatar: lbispo92
    lbispo92
    Participant
    July 2, 2022 at 10:06

    Still waiting, thanks.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2022 at 13:07

    Hello,

    Thanks for the reply. Our technicians team doesn’t work during the weekend, so please be patient. Your problem will be checked from Monday

    Regards

    Avatar: lbispo92
    lbispo92
    Participant
    July 2, 2022 at 13:23

    Tks!

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 4, 2022 at 16:52

    Hello,

    Try to generate the token now, please. Do you get the Business type or Personal again?

    Regards

    Avatar: lbispo92
    lbispo92
    Participant
    July 4, 2022 at 19:14

    It still doesn’t work. Now the tokens don’t even appear. If you add manually, the error appears: “Instagram did not return a 200”.

    Tks.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 4, 2022 at 19:37

    Hello,

    Could you, please, add our user (8themes@gmail.com) to the list of the admins of your Instagram account https://www.facebook.com/business/help/1125825714110549?id=420299598837059
    ? Or temporary share your access to check the issue in more detail. Because looks like there are some problems with the user permissions but we don’t understand where exactly and need to check the settings that you have.

    Regards

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