Instagram API Issues – Cannot delete key, adding key runs the delete function

This topic has 4 replies, 2 voices, and was last updated 3 years, 8 months ago ago by Rose Tyler

  • Avatar: versteckt
    versteckt
    Participant
    October 14, 2020 at 23:10

    Clicking the red ‘delete’ link next to the existing (expired) API key, it shows a confirmation alert but when I click “ok” to confirm, it does nothing.

    I then manually generated a key, which I can see on Instagram’s end.

    When I paste the key and click the ‘connect’ button, it asks “are you sure” and when I confirm, it says “error deleting” with only an OK button to close the alert.

    How do I remove the old key and add a new one?

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 15, 2020 at 07:48

    Hello,

    Thanks for using our theme.
    Please provide temporary wp-admin and FTP access.

    Regards

    Avatar: versteckt
    versteckt
    Participant
    October 15, 2020 at 18:27

    Sure, details are in the private content area.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2020 at 09:41

    Hello,

    I’ve deleted the account via Dashboard without any problem – https://prnt.sc/v0ewg5 Please clear cache and try to add a new one then.
    Waiting for your reply.

    Regards

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