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Instagram API error - by ctgreen78 - on WordPress WooCommerce support

This topic has 12 replies, 3 voices, and was last updated 5 years, 2 months ago ago by ctgreen78

ctgreen78

Participant

September 24, 2020 at 20:33

Hi Support,

I tried using the built-in Instagram feed feature but it never worked for me. I installed a 3rd party plugin and have been using that. I noticed that my Instagram feed is not updating. I am getting an error when logged into WP admin “Error: API requests are being delayed. New posts will not be retrieved for at least 5 minutes.” I don’t know if this is interfering with the other IG feed plugin.

Thanks.

#252631 Copied Theme version: 7.3 WooCommerce version: 4.4.1

11 Answers

Rose Tyler

Support staff

September 25, 2020 at 10:32

Hello,

We can assist with questions that strictly related to our theme. Please provide temporary wp-admin and FTP access, so we can check why our Instagram feature doesn’t work for you.

Regards

#252704 Copied

ctgreen78

Participant

September 25, 2020 at 14:07

Hi again Rose,

Yes, not asking you to provide support on 3rd party plugin. If I could get the IG API to work within the theme I would use that but it never worked for me. If you could get that working, that would be great.

Thank you Rose.

Please contact administrator
for this information.

#252724 Copied

ctgreen78

Participant

September 25, 2020 at 14:14

Correction to the FTP access….

Please contact administrator
for this information.

#252727 Copied

Rose Tyler

Support staff

September 25, 2020 at 14:33

Hi,

Please add your Instagram account here – https://prnt.sc/unr61r , then create a custom page, add Instagram element, and select your user in settings of the element.
Provide us with URL of the page.

Regards

#252731 Copied

ctgreen78

Participant

September 25, 2020 at 17:06

https://customlyyours.co/instagram-wall

Thank you.

#252784 Copied

Rose Tyler

Support staff

September 26, 2020 at 07:44

Hello,

I can see your images on the page – https://prnt.sc/uo5fss , when you add new photos and do not want to wait for automatic Instagram cache cleaning, just click here – https://prnt.sc/uo5g3m
Is there anything else I can help you with?

Regards

#252809 Copied

ctgreen78

Participant

October 5, 2020 at 16:01

Sorry for the delay in responding.
Unfortunately I still don’t see anything. I even opened up the website under an incognito browser and same results.

#253954 Copied

Olga Barlow

Participant

October 5, 2020 at 16:09

Hello,

Don’t you see the slider with your Instagram images https://gyazo.com/0b47d6a5c601203b9784df3554432c6c ?
What browser do you use? Did you try to open the mentioned page using another browser or PC?

Regards

#253958 Copied

ctgreen78

Participant

October 5, 2020 at 18:06

Sorry, yes I see that. I completely missunderstood how this works. I added the widget to the home page and now I see it. Was that the missing part?

Thank you.

#253989 Copied

Olga Barlow

Participant

October 6, 2020 at 11:13

Hello,

Once you added widget and want to get the latest images you need to refresh Instagram https://prnt.sc/uo5g3m That’s all. After that images will be refreshed depending on your Instagram settings of that area, every 2 hours. You can change it if you want.

Regards

#254055 Copied

ctgreen78

Participant

October 6, 2020 at 14:17

Okay thank you. I am good now with this.

#254090 Copied
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