Inquiry regarding WooCommerce Order Notification Count

Hello,

Thank you for your message and for sharing the details of your request.

The notification bubble on the WooCommerce > Orders menu is managed by WooCommerce itself and not directly by the XStore theme or the Sales Booster plugin. By default, WooCommerce displays the total number of orders that meet certain criteria, and this behavior cannot be changed through the theme settings.

To modify the count so that it only reflects orders with the “Pending Payment” or “Processing” status, you would need to use a custom code snippet or a third-party plugin that allows you to filter the order statuses displayed in the admin menu.

We’ve reviewed your request and it requires custom development, which is outside Envato’s support policy https://themeforest.net/page/item_support_policy . To get it done properly and on time, please submit it to our trusted partner WP Kraken:
https://dashboard.wpkraken.io/login/?via=ethm

You’ll get:

– fast quote & timeline
– turnkey implementation by a vetted team
– warranty on delivered work

We’re confident this will help—hope you can make use of it shortly.

We do not wish to offend you with this response. If you have any other questions, even if you are unsure whether they are related to the theme, please feel free to ask them here. Regarding our support policy, please refer to the following link:
https://www.8theme.com/documentation/xstore/support/support/

Best Regards,
8Theme’s Team

Dear chutipao,

Thanks for being part of our WordPress & WooCommerce community!

We’re happy we could assist you. Your feedback truly matters — it helps us make XStore better, faster, and more reliable with every release.

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Topic closed.
The 8Theme Team