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Infinite scroll not working correctly - by Kate Ross

This topic has 10 replies, 4 voices, and was last updated 3 years, 6 months ago ago by Olga Barlow

Kate Ross

Participant

May 8, 2020 at 21:17

Infinite scroll not working correctly. I’ve installed the infinite scroll plugin on my Xstore website using the suggested documentation…. all seemed fine after a few minutes of what i guess was loading. After about a half hour – very oddly – pagination returned and it has slowed down the site as well.

Can you help?

Please, contact administrator
for this information.

#236601 Copied Theme version: v.6.3.2 (child v.1.0) WooCommerce version: 4.0.1

9 Answers

John Holden

Support staff

May 9, 2020 at 06:18

Hi,

Please send:

– Admin info (wp-admin URL, username, password)

I will check this problem for you.

Regards,

#236612 Copied

Kate Ross

Participant

October 7, 2020 at 12:41

Sry for long delay – just restarting this now – we still need help with infinite scroll. I have difficulty understanding the doc for correct set up.

Please contact administrator
for this information.

#254277 Copied

Rose Tyler

Support staff

October 7, 2020 at 14:21

Hello,

Please provide correct wp-admin access – https://prnt.sc/uurxgg

Regards

#254296 Copied

Olga Barlow

Support staff

October 7, 2020 at 14:22

Hello,

Check the username that you provided http://prntscr.com/uurxou

Regards

#254297 Copied

Kate Ross

Participant

October 7, 2020 at 19:17

Please see the private content

Please contact administrator
for this information.

#254349 Copied

Kate Ross

Participant

October 7, 2020 at 20:15

Pls see Privte content

Please contact administrator
for this information.

#254360 Copied

Olga Barlow

Support staff

October 7, 2020 at 20:29

Hello,

I have checked your shop page and see the Load more button http://prntscr.com/uuz452 and it works. So, could you tell me what exactly is wrong? Do you want to implement infinite loading without load more button?

Regards

#254365 Copied

Kate Ross

Participant

October 7, 2020 at 21:48

Yes. When infinte scroll is on – the site slows down until its unusable. Do you check settings by chance? Also why is the load more products so slow to load?

#254380 Copied

Olga Barlow

Support staff

October 8, 2020 at 11:03

Hello,

Truly saying your site is not very fast in general. We wait so long to get any page loaded. So, I think you need to contact your hosting provider to get help with server settings to speed up the site and infinite loading. Because infinite loading is the Ajax request to your server and DB, and its speed depends on the server response time.
Also, provide us with FTP access to your site to allow us to upload the archive with improved use of the CPU.

Regards

#254439 Copied
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