Individual product images load and then disappear, or the entire gallery doesn’t load

Dear molo,

We are still not entirely clear about the issues you are experiencing.

Could you please re-upload your screenshots or video?

Best regards,
The 8Theme Team

Hello @Samir,

Thank you for your message.

We are glad to hear that the images are currently loading correctly again. We have not made any recent changes on our side, so it is possible that the issue was temporary or related to caching. Please continue to monitor the situation, and if the problem reoccurs, kindly let us know so we can investigate further.

Best Regards,
Jack Richardson
8Theme’s Team

Hello, Molo,

This is not an issue:

– Product 1 = https://toyah.es/wp-admin/post.php?post=3122&action=edit : For this product, the variation with size M and color Gris is selected by default. Therefore, when you open the product page, the image corresponding to size M is displayed: https://prnt.sc/ZaIb2ZPpMk18.
– Product 2 https://toyah.es/wp-admin/post.php?post=3098&action=edit : For this product, no variation is selected by default, so all product images are shown: https://prnt.sc/lkhHB6IPbJmz.

We hope this clarifies the situation.

Best regards,
8Theme Team

Hello @molo,

We have carefully reviewed your request. Please note that it is not possible to achieve this with the current settings, as the default variation is defined in the Product settings provided by the WooCommerce plugin. This configuration determines how the pre-selected variation is displayed for products both in the Shop and on the Single Product page.

You may create a custom JavaScript script to reset the variations on the Single Product page; however, please be aware that this is considered an additional customization and falls outside the scope of our standard support, in accordance with Envato’s privacy policy.

Best regards,
Jack Richardson
8Theme Team