Return to previous page

Incorrect product short description being pulled for a product when logged in

This topic has 13 replies, 3 voices, and was last updated 5 years, 7 months ago ago by Olga Barlow

OYO Fitness

Participant

October 5, 2019 at 00:07

Hello again! When I’m logged in to my account on my website, the site is pulling the incorrect product description for a product: https://www.oyofitness.com/product/oyo-personal-gym-le/. It’s pulling information for a private product: https://www.oyofitness.com/product/upgrade-kit-oyo-personal-gym-basic/

Please, contact administrator
for this information.

#222603 Copied Theme version: 6.0.1 WooCommerce version: 3.7.0

12 Answers

Rose Tyler

Support staff

October 5, 2019 at 08:02

Hello,

Unfortunately, we can’t log in to your dashboard. Please check the credentials.

Regards

#222606 Copied

OYO Fitness

Participant

October 7, 2019 at 17:14

Ok try these credentials:

Please contact administrator
for this information.

#222729 Copied

Olga Barlow

Participant

October 7, 2019 at 17:46

Hello,

Works. We have sent your issue to our developers and we’ll inform you once they fix the problem. Do not change passwords before my next reply.

Regards

#222738 Copied

OYO Fitness

Participant

October 7, 2019 at 17:50

Ok, thanks!

#222740 Copied

Olga Barlow

Participant

October 9, 2019 at 15:50

Hello,

Our developers visited your site to fix the problem but don’t see it anymore. Could you provide link to product where we’ll be able to check the issue?

Regards

#222886 Copied

OYO Fitness

Participant

October 9, 2019 at 17:31

In the intervening time I ended up figuring out what was causing the problem but I don’t know how to resolve it. When I create a copy of a product the copied product’s product description and title end up in the original product’s short description area. This is only when I am logged in. When I’m logged out the correct product description is pulled. I created a new copied product set to “private” so it’s not showing on our live site.

Original product:
https://www.oyofitness.com/product/oyo-personal-gym-total-body/
Copied product:
https://www.oyofitness.com/product/oyo-personal-gym-total-body-package-copy/

Additionally I am not seeing featured images display on the single product page when “zoom effect” is enabled (I’ve disabled it for now so customers don’t see a blank image). It appears to have something to do with the opacity being set to 0 somewhere within the zoom feature when it should be 1 but I’m not sure how/where to fix that.

#222895 Copied

Olga Barlow

Participant

October 10, 2019 at 10:04

Hello,

Clean the CDN cache and check the products and zoom issues after that.

Regards

#222950 Copied

OYO Fitness

Participant

October 10, 2019 at 14:36

It appears, but then when you hover over the product image (all product images, both the featured image and those in the gallery), it squishes the image so the aspect ratio is all wrong. I disabled zoom again temporarily so customers don’t see that for the time being.

#222987 Copied

OYO Fitness

Participant

October 10, 2019 at 14:36

Also the incorrect product information is still displaying when I am logged in. https://www.oyofitness.com/product/oyo-personal-gym-total-body/

#222988 Copied

Olga Barlow

Participant

October 11, 2019 at 13:42

Hello,

Check description again.
To fix zoom image issue keep lazy loading option for the single product disabled https://gyazo.com/5770d138f09f0439e6e7386bf25c7090 Looks that lazy loading options of that plugin conflicts with the zoom images.

Regards

#223057 Copied

OYO Fitness

Participant

October 11, 2019 at 14:10

Awesome! Thanks!

#223061 Copied

Olga Barlow

Participant

October 11, 2019 at 15:11

You are welcome.

Regards

#223073 Copied
Viewing 13 results - 1 through 13 (of 13 total)