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Inconsistency in “Color” attribute display on variable products

This topic has 6 replies, 3 voices, and was last updated 4 days, 1 hours ago ago by Andrew Mitchell

ECONTENT SYSTEMS ΙΚΕ

Participant

July 18, 2025 at 13:13

We have noticed an inconsistency in the display of the “Color” attribute on the product archive pages.

Specifically, while the color appears correctly as a swatch below the product image for some variable products, for others it does not appear at all.

After investigating, we suspect that the issue may be related to the default variation selection of each product. However, we would greatly appreciate your guidance on:

what actions you would recommend in order to permanently resolve this issue.

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5 Answers

Rose Tyler

Support staff

July 18, 2025 at 13:26

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Additionally, provide URLs of products from your screenshot.

Warm Regards,
The 8Theme Team

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ECONTENT SYSTEMS ΙΚΕ

Participant

July 18, 2025 at 15:35

We are sending you the access credentials in private area

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Andrew Mitchell

Support staff

July 21, 2025 at 10:22

Hello, ECONTENT SYSTEMS ΙΚΕ,

Thank you for providing access. We have made the necessary changes on your server. Kindly check and confirm that everything is working as expected. Also, please remember to clear your browser cache and CDN cache, if applicable.

Best regards,
The 8Theme Team

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ECONTENT SYSTEMS ΙΚΕ

Participant

July 21, 2025 at 10:39

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Andrew Mitchell

Support staff

July 22, 2025 at 12:42
Hello, ECONTENT SYSTEMS ΙΚΕ,

We would like to inform you that the issue you are experiencing is caused by custom CSS added to your child theme, specifically the following code located in the file:

wp-content/themes/xstore-child/style.css

ul.st-swatch-preview li.sten-li-disabled, span.st-custom-attribute.sten-disabled { display: none !important; }

As we can see, this code was added to completely hide unavailable variations from the shop page. Since your product currently does not have any available variations with a color attribute, the color selector is being hidden as a result.

Best regards,
8Theme’s Team
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