• 

  MiguelFlorian

  Participant

  November 21, 2024 at 12:26

  I opened my site on 2 browsers (chrome and firefox) and I didn’t get the same display.
  But according to your description on themeforest, your theme is compatible with firefow, chrome and more.

  We can see that on these screenshots. I refreshed many times, and I got the same result.

  Thanks !

  Files is visible for topic creator and
  support staff only.

  #424536 Copied Theme version: 9.4.5
  2 Answers
  

  Rose Tyler

  Support staff

  November 21, 2024 at 13:08

  Hello,

  We have uploaded a screenshot from the Firefox browser in the private content area for your reference. As you can see, the sidebar is displayed and functioning correctly on the shop page of your website.

  The issue you are experiencing might be caused by an outdated browser version or a browser extension that could be interfering with the website’s functionality. We kindly ask you to check the site on several other devices and browsers to verify the issue.

  Should you require further assistance, please do not hesitate to reach out.

  Best regards,
  8Theme’s Team

  Please contact administrator
  for this information.

  #424543 Copied
  

  Andrew Mitchell

  Support staff

  November 22, 2024 at 07:30

  Dear MiguelFlorian,

  Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

  Click here to share your insights: https://themeforest.net/downloads

  Your support fuels our journey, and we appreciate it more than words can express.

  Best Regards,
  The 8Theme Team

  #424683 Copied
• Viewing 3 results - 1 through 3 (of 3 total)