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Incompatibility between Elementor and XStore Core

This topic has 10 replies, 3 voices, and was last updated 1 years, 8 months ago ago by Rose Tyler

Dawa

Participant

August 10, 2022 at 10:06

Hi guys,

I could not edit the pages while the Xstore Core plug is on. Can someone pls help?

Tnx.

#331430 Copied Theme version: 8.2.4 WooCommerce version: 6.0.1

9 Answers

Rose Tyler

Support staff

August 10, 2022 at 10:57

Hello,

Do you use Elementor Pro? What version of the plugin?

Regards

#331434 Copied

bagshaw50

Participant

August 10, 2022 at 11:07

Hi I also have the same issue! Following

#331435 Copied

Dawa

Participant

August 10, 2022 at 13:11

yes we do have the Elementor Pro, the version of it is 3.73

#331442 Copied

Rose Tyler

Support staff

August 10, 2022 at 14:34

Hello @Dawa,

Downgrade the Elementor Pro, or provide temporary wp-admin and FTP access, so we can take a closer look at the problem.

Regards

#331451 Copied

Rose Tyler

Support staff

August 10, 2022 at 14:36

Hello @Bagshaw50,

Please reply to the topic you started.
It seems you have changed wp-admin access 🙁

Regards

#331453 Copied

Dawa

Participant

August 10, 2022 at 14:55

Hi,

I have already deleted the Pro plugin, but the problem is still there.

Please contact administrator
for this information.

#331457 Copied

Rose Tyler

Support staff

August 10, 2022 at 15:09

Hello,

We can’t access your Dashboard, please make sure that you have set an administrator role for the user.
Have you cleared the cache after removing the Elementor Pro plugin?
Try to disable 3rd party plugins one by one and check if a page can be edited then.

Regards

#331460 Copied

Dawa

Participant

August 10, 2022 at 15:32

Hi, yes I have done all of that…
The account i gave, is also with admin role, i just checked

Please contact administrator
for this information.

#331470 Copied

Rose Tyler

Support staff

August 10, 2022 at 16:02

Hello,

Could you record a video of the problem, please?
Also, provide FTP access.

Regards

#331474 Copied
Tagged: elementor, incompatibility, template, woocommerce, wordpress, xstore core
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