In single product page the quanity button is not working pls check

This topic has 22 replies, 3 voices, and was last updated 2 years, 6 months ago ago by Olga Barlow

  • Avatar: aurangzebaa
    aurangzebaa
    Participant
    January 9, 2022 at 18:35

    pls check quanitiy button

    21 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2022 at 08:03

    Hello,

    As I can see it works – https://prnt.sc/26byt5g
    Provide URL of product where it doesn’t work, please.

    Regards

    Avatar: aurangzebaa
    aurangzebaa
    Participant
    January 10, 2022 at 18:17

    check both of the products its not working for me…tried with different browsers too

    please clear your cache and try on google chrome and opera

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 10, 2022 at 18:38

    Hello,

    We need WP Dashboard access to the site to check the issue in more detail.

    Regards

    Avatar: aurangzebaa
    aurangzebaa
    Participant
    January 10, 2022 at 18:47

    pls check below

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 10, 2022 at 19:09

    Hello,

    If you enable Load JavaScript deferred then Combine JavaScript files option also should be enabled https://prnt.sc/26c5uay In other case you may face issues with the scripts. Check Q-ty now.

    Regards

    Avatar: aurangzebaa
    aurangzebaa
    Participant
    January 10, 2022 at 19:14

    i delayed javascript execution as per wp rocket documentation so that it is loaded.
    will it cause any issues?

    also did you turn on CSS async?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 10, 2022 at 19:19

    Hello,

    Yes, I have changed the WPRocket settings. Score result is A https://gtmetrix.com/reports/everydayorganics.pk/GQm9QCZU/

    Regards

    Avatar: aurangzebaa
    aurangzebaa
    Participant
    January 10, 2022 at 19:22

    i am changing server to mumbai and its showing C

    also why on pagespeed rev slider is loaded so late. howv to fix it to load it first?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 11, 2022 at 12:25
    Avatar: aurangzebaa
    aurangzebaa
    Participant
    January 11, 2022 at 12:35

    since u made some changes my pagespeed score has decreased significantly. it was 90 before on mobile. and on gt metrix it was A already

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 11, 2022 at 19:37

    Hello,

    I have enabled JS combine option and disabled Delay JavaScript execution. You can enable Delay JavaScript execution but if you want to use Load JavaScript deferred option you need to keep JS combine option enabled. In other case it may cause a problem.

    Regards

    Avatar: aurangzebaa
    aurangzebaa
    Participant
    January 11, 2022 at 22:30

    i have and quanitity button still not working pls check on your end

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 12, 2022 at 09:01

    Please record a video of the problem.

    Regards

    Avatar: aurangzebaa
    aurangzebaa
    Participant
    January 12, 2022 at 20:57

    its just that when i press + and – button the quantity does not increase that it

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 13, 2022 at 09:16

    But it works for us – https://gyazo.com/3aaff26c8db7ce2dccd90f9a4e2c54ef
    What device and browser do you use?

    Regards

    Avatar: aurangzebaa
    aurangzebaa
    Participant
    January 13, 2022 at 09:21

    i have tried it on windows using chrome and firefox browser

    also tried on iPhone ios 15.2 using insta browser and safari
    also tried on Samsung s8 using insta browser and chrome.

    pls check again on different browser and clear cache pls

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 13, 2022 at 11:41

    Hello,

    I have already told you that if you enable Load JavaScript deferred option then you need to enable Combine JavaScript files option, it’s required. If case you can’t enable Combine JavaScript files option then disable Load JavaScript deferred https://prnt.sc/26d546e . In other case order of the required scripts is wrong and q-ty does not work as it should.
    So, either both options should be enabled or both should be disabled.

    Regards

    Avatar: aurangzebaa
    aurangzebaa
    Participant
    January 13, 2022 at 12:21

    have u set these values?

    but now the pagespeed score decreases. pls tell code to add these into exception

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 13, 2022 at 17:48

    Hello,

    Ok, I have added theme scripts to exclusions.
    Check now.

    Regards

    Avatar: aurangzebaa
    aurangzebaa
    Participant
    January 13, 2022 at 20:00

    thank you so much for the help

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 14, 2022 at 06:40

    Hello,

    You are welcome.

    Regards

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