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In RLT Arabic the single product sticky feature is overriding

This topic has 6 replies, 3 voices, and was last updated 5 months, 1 weeks ago ago by Plethora

Plethora

Participant

July 4, 2025 at 09:45

please find staging site link in pvt and screenshot as well.

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#448913 Copied

5 Answers

Alex Carter

Support staff

July 4, 2025 at 11:26

Hello,

Thank you for reaching out to us.

It appears that the sticky option may need to be disabled.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#448923 Copied

Plethora

Participant

July 7, 2025 at 06:58

What if I want to use the sticky option?

This is a staging site, please share here the details to set up on the original site

Please contact administrator
for this information.

#449096 Copied

Alex Carter

Support staff

July 7, 2025 at 07:36

Hello, Plethora

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

#449102 Copied
Jack Richardson

Support staff

July 7, 2025 at 10:17
Dear @Plethora,

We hope this message finds you well.

We have explored the possibility of implementing a global solution; however, due to variations in the single product structure across different websites, a universal fix was not effective.

To specifically address the issue on your single product page, we recommend adding the following CSS snippet to your site. You can do this by navigating to Theme Options → Theme Custom CSS → Global CSS:

.rtl .sticky-background { float: right; }

Please let us know if you need any further assistance.

Best regards,
The 8Theme Team
#449117 Copied
Plethora

Participant

July 7, 2025 at 11:29

Thanks for the support! My topic “in RLT Arabic the single product sticky feature is overriding” has been successfully resolved.

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In RLT Arabic the single product sticky feature is overriding

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