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In mobile view menu dropdown not working

This topic has 8 replies, 4 voices, and was last updated 10 months, 2 weeks ago ago by Andrew Mitchell

Giffy Exclusive Store

Participant

January 29, 2025 at 17:07

in mobile view menu dropdown not working
when i click down arrow in menu submenu not open it redirected to page
check the attached screenshot

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7 Answers

Tony Rodriguez

Support staff

January 30, 2025 at 07:35

Hello, @Giffy Exclusive Store,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

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Giffy Exclusive Store

Participant

January 30, 2025 at 09:08

all third party plugin disabled , but getting same issue , pls check your core

Please contact administrator
for this information.

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Luca Rossi

Support staff

January 30, 2025 at 16:36

Dear @Giffy Exclusive Store,

We hope this message finds you well.

We have noticed that your website currently has 50 active plugins. To assist you more effectively and ensure that any debugging does not impact your live site, we kindly request your help in creating a staging site.

For this purpose, you may consider using the WP Staging plugin, which can simplify the process of setting up a staging environment.

We would greatly appreciate your cooperation in this matter and look forward to your response.

Best regards,
The 8Theme Team

#432848 Copied

Giffy Exclusive Store

Participant

January 30, 2025 at 17:04

your core plugin only active now , all third party plugin deactived, kindly check and solve this issue…….

Please contact administrator
for this information.

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Giffy Exclusive Store

Participant

January 31, 2025 at 14:01

kindly solve above issue

#432937 Copied
Luca Rossi

Support staff

January 31, 2025 at 14:06
Dear @Giffy Exclusive Store,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

body .toggles-by-arrow .open-child { z-index: 10000; }

After that, please clear all the caches and check again.

Kind regards,
The 8Theme Team
#432938 Copied
Andrew Mitchell

Support staff

January 31, 2025 at 17:30

Dear Giffy Exclusive Store,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

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