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Impossible to disable zoom hover on product page

This topic has 4 replies, 2 voices, and was last updated 3 weeks, 1 days ago ago by Jack Richardson

Nomadak

Participant

November 13, 2025 at 10:55

HI guys, I have a problem on two website I’m working on.

zoom is disabled in single product theme settings, even if I use the elementor builder for custom product page. Zoom is disabled in my gallery module too.

But zoom always come back on my product page.
Seems you already know this issue and fix is on the way

Can you help me ?

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3 Answers

Jack Richardson

Support staff

November 13, 2025 at 13:12

Hello @Nomadak

Could you please provide temporary wp-admin and FTP access? We will upload a fix on your web-site and it will also be included in our next update.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

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Nomadak

Participant

November 13, 2025 at 13:32

Thanks a lot
Here are the credential for my two websites :

Please contact administrator
for this information.

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Jack Richardson

Support staff

November 13, 2025 at 13:55

Hello @Nomadak,

On the first website, you are using the Single Product Builder based on Customizer settings, so we have disabled the Zoom option: https://prnt.sc/HiEI4FCUFHR3. Please check it now: https://gyazo.com/6feabf31e74d70f9ad00ecf333cfe792.

For both the first and second websites, we have uploaded a fix related to the XStore Single Product Builder based on Elementor. This fix will also be included in the next update.

Please check it now: https://gyazo.com/ccdff69ef59b74e19046c7d789a0560e.

Best regards,
Jack Richardson
8Theme Team

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