Return to previous page

Important ! Icons get bugged after use ajax filters on product archive

This topic has 11 replies, 3 voices, and was last updated 3 months ago ago by Jack Richardson

Tal

Participant

September 4, 2025 at 21:55

Hi,

I have a problem with XStore icons and AJAX functionality.
On my shop archive pages, when I use AJAX filters and go to the next page, all the XStore icons (quick view, wishlist, menu etc ) break and show as squares (Times New Roman fallback).

If I reload the page normally, the icons are fine. The issue only happens after AJAX load. In addition, after AJAX load, Quick View and Wishlist buttons stop working until I refresh the page.

It looks like the xstore-icons font is not re-initialized or not loaded correctly after AJAX, and the JS init for quick view/wishlist is also not triggered.

Please confirm if there is an official fix or patch to:
1. Make sure the xstore-icons font is always loaded (even after AJAX).
2. Ensure Quick View and Wishlist buttons are re-initialized automatically after AJAX pagination/filter.

I tired disable all plugins and cache plugins nothing fix that

Its a production website and i lose alot of money please give me fast fix

I added video of the problem and wp admin details in private content area
Thanks!

Please, contact administrator
for this information.

#454233 Copied

10 Answers

Alex Carter

Support staff

September 5, 2025 at 08:57

Hello,

Thank you for reaching out to us.

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#454249 Copied

Tal

Participant

September 5, 2025 at 09:03

hey
there is the SSH/SFTP Details:

Please contact administrator
for this information.

#454250 Copied

Alex Carter

Support staff

September 5, 2025 at 09:12

Hello, Tal

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

#454251 Copied

Alex Carter

Support staff

September 5, 2025 at 10:24

Hello,

Please kindly avoid creating duplicate topics for the same issue, as this helps us prevent any confusion and ensures a more efficient support process: https://www.8theme.com/topic/you-still-not-answering-icons-get-bugged-after-use-ajax-filters/#post-454255

We have reviewed your website in an effort to identify the reported issue; however, we were unable to detect any problems during our inspection. To assist you more effectively, could you kindly confirm whether any recent changes have been made to the WP Rocket plugin settings or to your server configuration?

Additionally, we would appreciate it if you could provide further details regarding the device and browser you are using for testing. This information will help us better understand and replicate the issue on our end.

Best Regards,
The 8Theme Team

#454257 Copied

Tal

Participant

September 5, 2025 at 10:31

I tired to disable all the plugins the problem still exist, watch the video i added, when you use filter on product archive and then going to page2 on page pagnation all get broken, i tried all browsers and all options avaliable

#454260 Copied

Alex Carter

Support staff

September 5, 2025 at 10:36

Hello,

Thank you for your message.

We kindly ask you to record and share additional videos demonstrating the issue, and if possible, please try using different devices. We have conducted thorough testing across various browsers and, at the moment, we are unable to reproduce the issue you described, which is quite unusual.

In order to investigate further and identify the root cause, we need more detailed information. Without being able to replicate the problem on our end, it is difficult to determine what needs to be fixed, especially when everything appears to be functioning correctly during our tests.

We absolutely believe that the issue exists on your side, and we are here to help. Therefore, we kindly request that you provide:

– Additional video recordings showing the issue in more detail
– The specific devices and browsers (including versions) you are currently using for testing

This information will greatly assist us in identifying and resolving the issue as quickly as possible.

Best regards,
8Theme’s Team

#454261 Copied

Tal

Participant

September 5, 2025 at 10:47

added video of the problem on computer. its not matter of what browser or of what device still the problem exist

Please contact administrator
for this information.

#454264 Copied

Jack Richardson

Support staff

September 5, 2025 at 11:33

Hello @Tal,

We hope this message finds you well.

Kindly check the issue now. If you can confirm that it has been resolved, we will proceed to include the fix in the next global theme update.

At this time, you are the first to report this particular issue. Therefore, creating a separate patch may not be practical, as the theme is loaded on the server and utilizes shared sources.

Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme Team

#454267 Copied

Tal

Participant

September 5, 2025 at 11:48

its fixed the icons . but still the quick view and add to wishlist not working, i added video
and on mobile its also not working and the main menu of sidebar also not working added video of that to.
maybe there is more bugs that i didnt found

Please contact administrator
for this information.

#454268 Copied

Jack Richardson

Support staff

September 5, 2025 at 12:43

Hello @Tal,

We kindly ask you to check the functionality now. We have implemented global improvements that should resolve the issues related to JavaScript and CSS not loading during pagination after AJAX filter actions.

Best regards,
The 8Theme Team

#454269 Copied
Viewing 11 results - 1 through 11 (of 11 total)