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Import functions doesn’t work for a couple days

This topic has 2 replies, 2 voices, and was last updated 1 months, 3 weeks ago ago by Andrew Mitchell

  • Avatar: Rok
    Rok
    Participant
    October 10, 2025 at 15:38

    I prepared a CSV file containing 50 products and attempted to import it into WooCommerce. The import function has been running for several hours with multiple attempts, but the progress appears to freeze each time.

    This issue is new – previous imports with even larger product files completed successfully without any problems. Could you please verify and test the import function on your end? It’s possible there’s a WordPress-related issue causing the process to hang.

    Thank you,

    Please, contact administrator
    for this information.
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    #456966 Copied
    1 Answer
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 13, 2025 at 08:06

    Hello, Rok,

    We have noticed that your website is utilizing a large number of plugins. This could potentially impact the website’s performance, lead to errors, and affect its overall speed. To ensure optimal functionality and avoid such issues, we kindly ask you to manually review each plugin currently in use on your website.

    If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
    Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

    Let us know the results.

    Best regards,
    8Theme’s Team

    #457053 Copied
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