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Import - by willy - on WordPress WooCommerce support

This topic has 4 replies, 2 voices, and was last updated 3 years, 6 months ago ago by Rose Tyler

willy

Participant

October 7, 2020 at 13:42

hi . i can t install the demo .all stay 4hours https://prnt.sc/uuqp6b and when try to intall plugin i have this message https://prnt.sc/uuqrz2

Please, contact administrator
for this information.

#254289 Copied Theme version: 7.0.2 WooCommerce version: 4.5.2

3 Answers

Rose Tyler

Support staff

October 7, 2020 at 14:29

Hello,

Please update the theme to the latest version – 7.0.2 ( https://prnt.sc/uus20f )- https://xstore.helpscoutdocs.com/article/63-theme-update
In case if automatic plugin installation fails (as a rule it is because of your server settings), you can install them manually via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder. You can find the zip files for plugins installation here – https://www.8theme.com/downloads/
Once you get the latest version of the theme and Core plugin, the import should go fine.
If you need our assistance with the demo content installation, provide temporary wp-admin access. Also, let us know what demo version do you prefer.

Regards

#254301 Copied

willy

Participant

October 7, 2020 at 14:55

my theme have last version but no going

Please contact administrator
for this information.

#254304 Copied

Rose Tyler

Support staff

October 7, 2020 at 16:12

As I can see, you have updated the theme. What about Core plugin? Have you installed it via FTP?
Please provide temporary wp-admin access. Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
What demo version you can’t install?

Regards

#254318 Copied
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