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Images on an iPad not the right rotation

This topic has 7 replies, 2 voices, and was last updated 8 years, 1 months ago ago by Jack Richardson

feeldesign

Participant

March 12, 2016 at 09:56

http://www.lovablelampshades.co.uk/store/
The images were uploaded by the client and then rotated in the WordPress media editor, some are landscape and some portrait. On desktop it is fine, the images show as rotated to the correct axis, but on iPad and mobile, they show as being on their side still. I tested when we first built it last June, but with my own images, which were obviously fine as I edited them, she’s been adding them since then and has only spotted now it has gone live last night!! Has anyone else had this issue? I’ve tried rebuilding thumbnails. The client does not have the app to edit images themselves, nor the budget to pay me to do it, I’d have thought editing in WordPress, changing all the sizes, would do the job?

Please, contact administrator
for this information.

#117140 Copied Theme version: 1.4 WooCommerce version: 4.4.2

6 Answers

Jack Richardson

Support staff

March 12, 2016 at 10:13

Hello,

I’ve checked images on mobile and they are shown fine:
http://storage3.static.itmages.com/i/16/0312/h_1457774023_4162690_b9c6728a82.png

Please show a screenshot of the issue for our better understanding.

Thank you.
Best regards,
Jack Richardson.

#117143 Copied

feeldesign

Participant

March 12, 2016 at 10:26

They are still rotated for me – see a grab of the home page on an iPad
https://www.dropbox.com/s/ctag9awz3fgk92p/IMG_0390.PNG?dl=0

Same on a Phone too.

#117145 Copied

Jack Richardson

Support staff

March 12, 2016 at 11:42

Hello,

Please check if the issue persists with default Woocommerce theme Storefront https://www.woothemes.com/storefront/ . If it is there too you may contact Woocommerce support regarding it. Also some plugin may cause the problem. So disable them one by one.

Thank you.
Best regards,
Jack Richardson.

#117150 Copied

feeldesign

Participant

March 12, 2016 at 11:49

Still does it with Storefront – will try disabling plugins

#117151 Copied

feeldesign

Participant

March 12, 2016 at 11:57

Looks like a woocommmerce issue, will contact them, thanks!

#117153 Copied

Jack Richardson

Support staff

March 12, 2016 at 12:08

Hello,

You’re welcome.

Best regards,
Jack Richardson.

#117155 Copied
Tagged: image rotation, ipad image rotation, rotate ipad images, woocommerce, woocommerce wordpress templates, wordpress templates
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