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Images distorting - by digitalityblue - on WordPress WooCommerce support

This topic has 18 replies, 4 voices, and was last updated 9 years, 9 months ago ago by Jack Richardson

digitalityblue

Participant

July 27, 2014 at 16:28

Hi there!

I’m adding product variations (size, colour) to a parent product. The parent product displays perfectly but when I select a product variation the image associated with that variation distorts. The product variation images are exactly the same size as the parent product. Any idea what is going on?

Please, contact administrator
for this information.

#10910 Copied

17 Answers

Robert Hall

Support staff

July 28, 2014 at 07:23

Hello,

Please provide us with link to the page.

Regards,
Robert Hall.

#10933 Copied

digitalityblue

Participant

July 30, 2014 at 11:52

Hi,

Thank you

http://www.bamboosecret.com.au

Please, contact administrator
for this information.

#11362 Copied

Robert Hall

Support staff

July 30, 2014 at 12:13

Sorry, but these links aren’t correct.

Regards,
Robert Hall.

#11367 Copied

digitalityblue

Participant

July 30, 2014 at 13:43

my apologie

Please, contact administrator
for this information.

#11372 Copied

Robert Hall

Support staff

July 30, 2014 at 14:43

We’ve checked your products and they are without distortion.
Can you show me a link or a screenshot of the product you have problem with?

I recommend you to use this plugin if you change size of the pictures
http://wordpress.org/plugins/regenerate-thumbnails/

Regards,
Robert Hall.

#11384 Copied

digitalityblue

Participant

July 30, 2014 at 15:03

HI,

When in the page pelase go to http://thebamboosecret.com.au/product/bamboo-fabric-diapers/
When you choose a differemt colour in the option menu they go blurry.

I have tried regenerate thumbs however it did not work.

#11393 Copied

Eva Kemp

Support staff

July 30, 2014 at 15:19

Hello,

The image is being displayed without any problems:

Please provide us with the screenshot of what you’re getting on your side.
Thank you.

Regards,
Eva Kemp.

#11398 Copied

digitalityblue

Participant

July 31, 2014 at 10:50

how can i pit screen shot on here please?

#11483 Copied

Jack Richardson

Support staff

July 31, 2014 at 10:56

Hello,

You can upload them to some external image storage and put here links.

Regards,
Jack Richardson

#11486 Copied

digitalityblue

Participant

July 31, 2014 at 11:07

This is how it should look
This is what it turns out like

#11491 Copied

Eva Kemp

Support staff

July 31, 2014 at 11:28

Hello,

You haven’t given any links to your screenshots.
Please provide us with them.

Regards,
Eva Kemp.

#11494 Copied

digitalityblue

Participant

August 2, 2014 at 03:41

what it shoud look like
what it does look like

#11614 Copied

Jack Richardson

Support staff

August 2, 2014 at 07:08

Hello,

Unfortunately we can’t the provided images.

Regards,
Jack Richardson

#11617 Copied

digitalityblue

Participant

August 4, 2014 at 11:14

Is there a way I can e-mail them? It seriously cannot be this difficult to work out my problem? I pay good money for this template.

My image goes blurry when it changes from the parent product… if you use the login details I have provided you will be able to see them in the media folder.

Thank you

#11699 Copied

Jack Richardson

Support staff

August 4, 2014 at 11:49

Hello,

Please check your images now! Do they look fine now?

Regards,
Jack Richardson

#11700 Copied

digitalityblue

Participant

August 4, 2014 at 12:38

Hi Jack,

No they look blurry still 🙁

#11713 Copied

Jack Richardson

Support staff

August 4, 2014 at 12:45

Hello,

Please try to clear your browser cache or use some other browser!
If problem still persist please provide us with clear sreenshot of the issue. (Upload your sreenshots to some external image storage)

Regards,
Jack Richardson

#11714 Copied
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