Image variant not selected with switchers

This topic has 11 replies, 3 voices, and was last updated 3 weeks, 2 days ago ago by Mirko

  • Avatar: Mirko
    Mirko
    Participant
    May 9, 2025 at 14:25

    Good morning,
    if I select a product variant with the various switchers, the image associated with the variant is never displayed, but always the default image. Both within the individual product page and in the archive pages.

    Please help me!
    Mirko

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    10 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 9, 2025 at 14:27

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Mirko
    Mirko
    Participant
    May 12, 2025 at 09:48

    Sure, here my access. Is a development store.. so for now is not a problem give you my account. If u can give me your support email i create an user just for you.

    URGENT Thanks.
    Mirko

    Please contact administrator
    for this information.
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 12, 2025 at 10:35

    Hello Mirko,

    We hope this message finds you well.

    Unfortunately, we are unable to log in using the credentials you provided. Could you please verify the login details and resend them at your earliest convenience?

    To provide temporary wp-admin access, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your or our personal email.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Mirko
    Mirko
    Participant
    May 12, 2025 at 14:59

    Thanks. Here the new credentials.

    I wait your reply, thanks!

    Mirko

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 14, 2025 at 14:19

    Hello, Mirko

    Thank you for providing access.

    We have identified that the issue was caused by the “Imagify” plugin. After deactivating the plugin, everything is functioning as expected.

    The problem occurs because the plugin hides all default images and replaces each of them with its own block (which we are unable to control). As a result, these custom blocks are displayed instead of the original images.

    We kindly ask you to either stop using the “Imagify” plugin or contact the plugin’s developers for further assistance.

    Thank you for your understanding.

    Best regards,
    8Theme Team

    Avatar: Mirko
    Mirko
    Participant
    May 15, 2025 at 13:14

    OK, thank you! is it normal that on the page where there is a list of products, if I click on a colour variant, the image does not change? I attach a screenshot to make you understand better what I mean!

    Thanks

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    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 15, 2025 at 13:36

    Hello, Mirko,

    We have resolved this issue. Kindly check it on your end. Please note that the changes will also be included in the upcoming update.

    Best regards,
    The 8Theme Team

    Avatar: Mirko
    Mirko
    Participant
    May 16, 2025 at 08:03

    Super prompt and helpful. Much appreciated!
    Thank you!

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 16, 2025 at 15:09

    Hello, Mirko,

    Thank you very much for your kind words! We truly appreciate your feedback and are always here to assist you whenever you need.

    Best Regards,
    8Theme’s Team

    Avatar: Mirko
    Mirko
    Participant
    May 19, 2025 at 08:11

    Thanks for the support! My topic “Image variant not selected with switchers” has been successfully resolved.

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The issue related to '‘Image variant not selected with switchers’' has been successfully resolved, and the topic is now closed for further responses

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