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Image variant not selected with switchers

This topic has 11 replies, 3 voices, and was last updated 3 weeks ago ago by Mirko

Mirko

Participant

May 9, 2025 at 14:25

Good morning,
if I select a product variant with the various switchers, the image associated with the variant is never displayed, but always the default image. Both within the individual product page and in the archive pages.

Please help me!
Mirko

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#443664 Copied Theme version: 9.4.11

10 Answers

Alex Carter

Support staff

May 9, 2025 at 14:27

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#443665 Copied

Mirko

Participant

May 12, 2025 at 09:48

Sure, here my access. Is a development store.. so for now is not a problem give you my account. If u can give me your support email i create an user just for you.

URGENT Thanks.
Mirko

Please contact administrator
for this information.

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Alex Carter

Support staff

May 12, 2025 at 10:35

Hello Mirko,

We hope this message finds you well.

Unfortunately, we are unable to log in using the credentials you provided. Could you please verify the login details and resend them at your earliest convenience?

To provide temporary wp-admin access, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your or our personal email.

Best Regards,
8Theme’s Team

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for this information.

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Mirko

Participant

May 12, 2025 at 14:59

Thanks. Here the new credentials.

I wait your reply, thanks!

Mirko

Please contact administrator
for this information.

#443965 Copied

Andrew Mitchell

Support staff

May 14, 2025 at 14:19

Hello, Mirko

Thank you for providing access.

We have identified that the issue was caused by the “Imagify” plugin. After deactivating the plugin, everything is functioning as expected.

The problem occurs because the plugin hides all default images and replaces each of them with its own block (which we are unable to control). As a result, these custom blocks are displayed instead of the original images.

We kindly ask you to either stop using the “Imagify” plugin or contact the plugin’s developers for further assistance.

Thank you for your understanding.

Best regards,
8Theme Team

#444305 Copied

Mirko

Participant

May 15, 2025 at 13:14

OK, thank you! is it normal that on the page where there is a list of products, if I click on a colour variant, the image does not change? I attach a screenshot to make you understand better what I mean!

Thanks

Files is visible for topic creator and
support staff only.

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Andrew Mitchell

Support staff

May 15, 2025 at 13:36

Hello, Mirko,

We have resolved this issue. Kindly check it on your end. Please note that the changes will also be included in the upcoming update.

Best regards,
The 8Theme Team

#444502 Copied

Mirko

Participant

May 16, 2025 at 08:03

Super prompt and helpful. Much appreciated!
Thank you!

#444560 Copied

Andrew Mitchell

Support staff

May 16, 2025 at 15:09

Hello, Mirko,

Thank you very much for your kind words! We truly appreciate your feedback and are always here to assist you whenever you need.

Best Regards,
8Theme’s Team

#444621 Copied

Mirko

Participant

May 19, 2025 at 08:11

Thanks for the support! My topic “Image variant not selected with switchers” has been successfully resolved.

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