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Image product issue on mobile - by marcotonet

This topic has 4 replies, 2 voices, and was last updated 3 years, 11 months ago ago by Rose Tyler

  • Avatar: marcotonet
    marcotonet
    Participant
    May 7, 2020 at 13:26

    I have some problems with image gallery on mobile.
    With single product builder enabled, zoom disabled, lightbox disabled.
    From desktop view, i still can click on the image and get it full screen (minor issue).
    From mobile view it seems the browser open image full screen at the moment the page is loaded, and i can’t close it (MAIN ISSUE).
    I need to have the image in mobile view without any zoom or other feature, just the simple image.
    Problems appear from 0 to 992px width
    thanks!

    Please, contact administrator
    for this information.
    #236374 Copied Theme version: 6.3.2
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 7, 2020 at 14:50

    Hello,

    First of all, thank you for using our theme and for contacting us.
    Do you use any third-party plugins that do not come bundled with our theme? Try to disable them and check the page then.

    Regards

    #236385 Copied
    Avatar: marcotonet
    marcotonet
    Participant
    May 7, 2020 at 14:57

    Hi Rose,
    no, i don’t have any extra plugin installed..only the theme bundle

    #236387 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 7, 2020 at 15:09

    Hello,

    In this case, provide temporary wp-admin and FTP access, we will take a closer look at the problem.

    Regards

    #236389 Copied
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