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Image not showing when sharing to Facebook

This topic has 4 replies, 2 voices, and was last updated 7 years, 11 months ago ago by Eva Kemp

  • Avatar: mhammoud
    mhammoud
    Participant
    May 17, 2016 at 21:52

    Hi,

    When I share a product or post to facebook, no image is showing. This is happening in the theme share buttons.

    Appreciate your help.

    #126249 Copied Theme version: 3.0
    3 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    May 18, 2016 at 11:09

    Hello,

    I’ve just tried to share a product to Facebook and image is shown:
    http://storage6.static.itmages.com/i/16/0518/h_1463566103_8461025_1c0d3a890e.jpeg

    Please specify a product you have issues with.

    Regards,
    Eva Kemp.

    #126311 Copied
    Avatar: mhammoud
    mhammoud
    Participant
    May 18, 2016 at 14:18

    Hi,

    It is randomly working. I tried it on the product you did and it worked but then when I tried on another it didnt work from the first time. I am not sure what the issue is exactly.

    #126366 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    May 18, 2016 at 17:54

    Hello,

    Try to clear Facebook cache https://developers.facebook.com/tools/debug/ of your page and check social icon again.

    Regards,
    Eva Kemp.

    #126410 Copied
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