Image is blurred when uploaded in the container

This topic has 6 replies, 2 voices, and was last updated 1 weeks, 1 days ago ago by Alex Carter

  • Avatar: diatomee
    diatomee
    Participant
    June 26, 2025 at 15:11

    Hi,

    In my website I added an item from the Xstore gallery (picture of the item attached)
    I looked the size of the image : it is 370x232px
    so i created images of that size to insert in the container
    my picture before uploading in the website is not blurred

    As soon as I upload the image in the container, the image is blurred.
    Can you help me ?

    Thanks

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    support staff only.
    5 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    June 26, 2025 at 15:20

    Hello,

    Your site is under maintenance mode, so we can’t check it.
    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: diatomee
    diatomee
    Participant
    June 26, 2025 at 15:33

    Ok here is the access in private session

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    Avatar: Alex Carter
    Alex Carter
    Support staff
    June 26, 2025 at 15:47

    Hello,

    We appreciate your prompt response.

    We would like to inform you that you are currently editing the homepage ( https://prnt.sc/YjtvamHXvB3Q ), which prevents us from checking the settings on that page.

    Kindly notify us once the editor has been closed, and please provide a screenshot of the banner or image from your website that appears blurry.

    Warm Regards,
    The 8Theme Team

    Avatar: diatomee
    diatomee
    Participant
    June 26, 2025 at 15:57

    oh sorry.
    I closed everything
    Here attached the image that is blurred

    Thank you

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    support staff only.
    Avatar: Alex Carter
    Alex Carter
    Support staff
    June 27, 2025 at 10:05

    Hello,

    Sorry for the delay in answering.

    Regarding the banners, please upload larger images and specify the dimensions as “full.” You may refer to the following example for guidance: https://prnt.sc/dqdy5T7jiSsI

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

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