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I’m unable to import Spice demo on my staging server, Hostinger Hosting server

This topic has 12 replies, 4 voices, and was last updated 7 months, 1 weeks ago ago by Andrew Mitchell

ali ahmad

Participant

November 20, 2024 at 20:43

I’m unable to import Spice demo on my staging server, Hostinger Hosting server.
Spices Demo Installed! However, We’ve Encountered Some Errors:

pages not installed 🙁

widgets not installed 🙁

home_page not installed 🙁

posts not installed 🙁

products not installed 🙁

static-blocks not installed 🙁

projects not installed 🙁

contact-forms not installed 🙁

mailchimp not installed 🙁

media not installed 🙁

options not installed 🙁

menu not installed 🙁

default_woocommerce_pages not installed 🙁

version_info not installed 🙁

init_builders not installed 🙁

Files is visible for topic creator and
support staff only.

#424434 Copied

11 Answers

x digital

Participant

November 20, 2024 at 20:56

I have the same problem.

#424435 Copied

ali ahmad

Participant

November 20, 2024 at 21:01

And the worst part is that don’t even allow you to create ticket, if support is expired, They should at-least allow the registered users to create the topic. I hate 8theme for their policy.

#424436 Copied

Tony Rodriguez

Support staff

November 21, 2024 at 05:36

Hello, @ali ahmad,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site, and then import the demo on your site again.

Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

#424447 Copied

Tony Rodriguez

Support staff

November 21, 2024 at 05:39

Hello, @x digital,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request you to follow the solution we have provided in this topic. Additionally, we encourage you to create a separate topic for each of your issues. This will help us ensure a smoother process, avoid any inconvenience, and provide you with prompt assistance.

Thank you for your understanding and cooperation.

Best regards,
The 8Theme Team

#424448 Copied

ali ahmad

Participant

November 21, 2024 at 06:18

I did all the things you asked, but the issues remains there, Im unable to import demo, PFA.
I have provided you the administrator login, please fix the issue for me.

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#424456 Copied

Tony Rodriguez

Support staff

November 21, 2024 at 07:21

Hello, @ali ahmad,

Thank you for providing us with the wp-admin access.

We are pleased to inform you that your issue has been resolved. Kindly check your website after clearing your browser cache to ensure everything is functioning as expected.

Additionally, we have successfully imported the Spice demo onto your website.

We hope this resolves your concerns. Should you have any further questions or require additional assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#424464 Copied

ali ahmad

Participant

November 21, 2024 at 13:19

I need to know the exact step by step troubleshooting guide of this issue, Because I need to note it down.

#424547 Copied

Tony Rodriguez

Support staff

November 21, 2024 at 13:33

Hello, @ali ahmad,

We would like to inform you that we have temporarily disabled all third-party plugins, including the cache plugin, on your website, except for the required plugins. Following this, we proceeded to import the demo content to your site.

We are pleased to confirm that this action has successfully resolved the issue you were experiencing.

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

#424552 Copied

ali ahmad

Participant

November 21, 2024 at 13:39

No no….i did the same thing, but i was unable to import the demo. Need to know why I didn’t able to fix it.

#424553 Copied

Tony Rodriguez

Support staff

November 22, 2024 at 05:07

Hello, @ali ahmad,

We’re unsure of the exact issue you’re facing when importing the demo on your site. We have imported the demo on my end and did not encounter any problems.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team

#424656 Copied

Andrew Mitchell

Support staff

November 25, 2024 at 10:13

Dear ali ahmad,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#425048 Copied
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I’m unable to import Spice demo on my staging server, Hostinger Hosting server

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