IG Section "Error: There is no media to show"

This topic has 9 replies, 3 voices, and was last updated 4 years, 3 months ago ago by Stanley

  • Avatar: Stanley
    Stanley
    Participant
    March 25, 2021 at 05:28

    Hi 8Theme,
    Pls Refer Private content area.

    Please, contact administrator
    for this information.
    8 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 25, 2021 at 08:33

    Hello,

    Thanks for using our theme!
    1) 1 account should be connected 1 time.
    2) Do you use Recent media option of the Instagram settings? Try to select Top media.

    Regards

    Avatar: Stanley
    Stanley
    Participant
    March 25, 2021 at 09:08

    Hi,

    I just follow exactly the IG API authorization steps, the first step is to select the IG business account and second step is to select the FB page account which linked with my IG.

    The 2 set of Keys that u see is just came out after I done the APL setup once.

    After I delete all and start over the API Auth steps again, it still come out 2 sets of keys like previous, but it’s working now.

    However, the same photo appear 3 times at the homepage IG section (Refer: https://prnt.sc/10uwmbl), any idea how to solve this?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 25, 2021 at 10:17

    Hi,

    Provide temporary wp-admin and FTP access, so we can take a closer look.

    Regards

    Avatar: Stanley
    Stanley
    Participant
    April 4, 2021 at 05:32

    Refer Private area

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 4, 2021 at 07:03

    Hello,

    You provided us with FTP access to an empty directory https://gyazo.com/eeb2b4c3a288d8ea7989eba4c579c1ef
    Please change the user destination folder to your WP installation.
    Also, provide temporary wp-admin access.

    Regards

    Avatar: Stanley
    Stanley
    Participant
    April 4, 2021 at 15:13

    Refer private

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2021 at 11:50

    Hello,

    Don’t enable the Infinite loop option if you set 4 images per row but has only 1 element to show https://prnt.sc/114s0ac
    Check now.

    Regards

    Avatar: Stanley
    Stanley
    Participant
    April 6, 2021 at 03:57

    Thanks Olga! It works fine now.

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