Return to previous page

IG feed error - by ctgreen78 - on WordPress WooCommerce support

This topic has 17 replies, 4 voices, and was last updated 4 years, 10 months ago ago by ctgreen78

ctgreen78

Participant

February 8, 2021 at 03:37

Hi Support,

Do you know why sometimes my IG feeds errors out? It’s on my home page at the bottom.

https://file.io/gDgIHzlsQq8x

Thanks.

Please, contact administrator
for this information.

#272957 Copied Theme version: 7.2.4.1 WooCommerce version: 1.1

16 Answers

Rose Tyler

Support staff

February 8, 2021 at 08:04

Hello,

Could you provide temporary wp-admin access?

Regards

#272968 Copied

ctgreen78

Participant

February 8, 2021 at 13:39

Thank you Rose.

Private Content >

Please contact administrator
for this information.

#273048 Copied

Olga Barlow

Participant

February 8, 2021 at 20:36

Hello,

Provide us with FTP access to your site. We need to check the issue in more detail.

Regards

#273126 Copied

ctgreen78

Participant

February 10, 2021 at 02:51

Hi Rose,

Thank you Rose.

Please contact administrator
for this information.

#273356 Copied

ctgreen78

Participant

February 10, 2021 at 02:51

FTP hostname: customlyyours.co
Port: 21

#273357 Copied

Olga Barlow

Participant

February 10, 2021 at 11:28

Hello,

Thank you. I have passed your issue to our developers. I’ll inform you once they fix the problem.

Regards

#273411 Copied

ctgreen78

Participant

February 11, 2021 at 02:49

Thank you! Much appreciated.

#273567 Copied

Robert Hall

Participant

February 11, 2021 at 11:09

Always Welcome

#273621 Copied

Olga Barlow

Participant

February 11, 2021 at 15:40

Hello,

We get the following error while checking your token https://prnt.sc/z3qbbz
So, remove the existing token and generate it again to make Instagram work.

Regards

#273675 Copied

ctgreen78

Participant

February 16, 2021 at 03:48

Thank you Olga. Can you please refresh my memory as to where this can be done?

#274453 Copied

Rose Tyler

Support staff

February 16, 2021 at 07:51

Hello,

XStore > Authorization APIs > Instagram Accounts > https://prnt.sc/zp3d83

Regards

#274465 Copied

ctgreen78

Participant

February 16, 2021 at 22:52

Thank you. I added the IG account back via Facebook but it’s showing the account twice. Not sure if that’s normal?

Also, I get an error stating “To use this element select Instagram user”. Not sure why I am getting this since I did connect my IG account.

Thank you.

https://file.io/DkkKxE2PbCWi
https://file.io/RBXmhUamNaJk

#274676 Copied

Rose Tyler

Support staff

February 17, 2021 at 09:48

Hello,

You need to have only 1 account connected. Delete both and then add 1 account.
After that, go to settings of the Instagram element on your page, and select Instagram user.

Regards

#274739 Copied

ctgreen78

Participant

February 17, 2021 at 16:57

Thank you Rose. Will try that.

Where is the settings for the IG element? I love your theme but find the options/settings are way to buried within the XStore options to easily find them.

#274842 Copied

Olga Barlow

Participant

February 17, 2021 at 23:09

Hello,

1) Go to XStore > Authorization APIs > remove all the accounts if you have more than one and add the only one using Business type.
2) Go to Pages > edit the front page > edit the Instagram element and choose the account that you previously added. Save changes.

Regards

#274899 Copied

ctgreen78

Participant

February 18, 2021 at 14:16

Thank you Olga. I appreciate the help.

#275029 Copied
Viewing 17 results - 1 through 17 (of 17 total)