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IFrame not working on single product custom tab

This topic has 4 replies, 3 voices, and was last updated 1 weeks, 4 days ago ago by Luca Rossi

Triodash

Participant

June 5, 2025 at 18:07

While trying to use this iframe tag to embed a YouTube video on a custom tab using XStore options > single layout > custom tab, everything within iframe automatically gets deleted for some reason. Yet when I use the same tag under the main product description tab, it works just fine.

Here’s the tag:

I’d appreciate help getting this figured out, thank you!

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3 Answers

Alex Carter

Support staff

June 6, 2025 at 07:06

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

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Triodash

Participant

June 6, 2025 at 11:34

Ok I’ve sent the wp access.

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Luca Rossi

Support staff

June 6, 2025 at 14:49

Dear @Triodash,

Thank you for reaching out.

Please note that the custom tab automatically removes all HTML tags from the input content. Therefore, we recommend using a shortcode instead to display your desired content within the custom tab.

For embedding YouTube videos, you may find the following plugin helpful: https://wordpress.org/plugins/youtube-embed/

Should you have any further questions, please feel free to contact us.

Best regards,
The 8Theme Team

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