IF ANY CHANGES IN DESIGN THEN DISSAPPEARING OR DELETE OTHER DESIGN AND DATA AUTOMATICALLY

This topic has 6 replies, 2 voices, and was last updated 4 months, 2 weeks ago ago by Luca Rossi

  • Avatar: McAllen
    McAllen
    Participant
    July 31, 2025 at 07:28

    IF ANY CHANGES IN DESIGN THEN DISSAPPEARING OR DELETE OTHER DESIGN AND DATA AUTOMATICALLY. FOR REFERANCE I ATTACHED IMAGE

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    5 Answers
    Avatar: Justin
    Luca Rossi
    Support staff
    July 31, 2025 at 09:54

    Dear @McAllen,

    We hope this message finds you well.

    We have reviewed the issue, and the footer appears to be displaying correctly on our end. You may view it here: https://tinyurl.com/288vk4p7.

    Could you kindly clear all caches and check again?

    If the issue persists, we would appreciate it if you could provide us with access to your admin account so we can investigate further.

    Best regards,
    The 8Theme Team

    Avatar: McAllen
    McAllen
    Participant
    July 31, 2025 at 10:01

    I IMPORTED ONCE AGAIN THATS WHY SHOWING CORRECTLY NOW.. IF I DO CHANGES WITH ELEMENTOR THEN AUTOMATICALY DISAPPEARING ALL OTHER DATA AND DESIGN

    Avatar: Justin
    Luca Rossi
    Support staff
    July 31, 2025 at 10:18

    Hi @McAllen

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Thank you!

    Avatar: McAllen
    McAllen
    Participant
    July 31, 2025 at 11:41

    PC

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    July 31, 2025 at 12:30

    Dear @McAllen,

    We would like to inform you that the issue appears to be resolved and everything is functioning correctly now. You may view the current status here: https://prnt.sc/kzJqnHWGJjOr.

    Could you kindly verify on your end to confirm that everything is working as expected?

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

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