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Topic: I would like to request Refund on my xstore theme

Jackson

Participant

November 30, 2022 6:13 pm

Hi 8theme,
I bought your Xstore woocommerce theme from Envato market.Can I know what is the procedure to get back my money. I’m unable to download the plugin, but the support is useless. I do not get any support at all. I am unsatisfied on the product and wish to get a refund.

I download the theme and it messed up my previous website. Now I need to redo everything again
Site URL: hidden
Theme version: 8.3.8

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Rose Tyler

Support staff

December 1, 2022 6:59 am

Hello,

Take our apologies if you faced any inconvenience using our theme!
As we can see it is your first topic on our support forum, and we will do our best to help you, so do not tell “the support is useless”, please.
” I’m unable to download the plugin” – do you mean XStore Core plugin? Please download it from this page – https://www.8theme.com/downloads
Let us know what else assistance is needed.

Here you can read the refund policy – https://themeforest.net/page/customer_refund_policy

Regards

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Jackson

Participant

December 1, 2022 8:29 am

I downloaded the plugin, it stucked for hours on loading for plugin. It’s not working at all.

I just want an refund , please assist me the procedure

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Rose Tyler

Support staff

December 1, 2022 10:13 am

Hello,

Refund request can be submitted here – https://themeforest.net/refund_requests/new

Regards

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