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I would like to ask for support for some problems we cannot solve

This topic has 12 replies, 3 voices, and was last updated 4 months, 1 weeks ago ago by Jack Richardson

Okan

Participant

August 3, 2025 at 13:40

Hello.

We have some problems that we show in the attached file. Unfortunately, we could not solve it after the demo installation. We ask for support.

1 – Our most important problem is the description of the homepage of the site as the interface we prepared and see in the background. When we select HOMEPAGE from the side menu, the page that appears as it should be opens with a problem on first launch. related image: homepage-problem001.png and header-problem02.png

2 – Another problem we could not solve is the Turkishization problem in the side menu. In the search field in the side menu, we could not translate “SEARCH” in English to SEARCH in TURKISH. Related image: side-menu-problem02.png

3- We could not remove the WISHLIST – COMPARE – ACCOUNT sections at the bottom of the side menu. Related image: side-menu-problem01

4 – When we edit the menu at the top of the site, under the main menu and seen on your demo page (in the attached file) with icons, although we put icons, only writings appear, not icons. It can be seen that we added the icons in the menu section in the admin panel. Related image: header-problem01.png

5 – Although we added a map to the contact page, an empty space appears on this page on the site, the map is not visible. We could not see the map despite looking at it in different browsers. Related image: maps-not-found01.png

6 – There are areas on the shop page that we cannot translate into English. Related image: shop-language-problem01

7 – the arrows that should go left and right on the TIMELINE image at the bottom of the home page do not work. Related image: timeline-problem01.png

Thank you for your support.

Please, contact administrator
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11 Answers

Alex Carter

Support staff

August 3, 2025 at 18:48

Hello,

Thank you for reaching out to us.

1. To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

2. Header Builder > edit template > Mobile menu settings > https://prnt.sc/GsK5jUgUcH2W

3. Header Builder > edit template > Mobile menu settings > https://prnt.sc/Xj7PIaEHa6pv

4. https://prnt.sc/_KY8nXoO8mPz > https://prnt.sc/aMkXsLo9Qtln
Please read this article – https://www.8theme.com/documentation/xstore/menu-set-up/how-to-add-an-image-for-a-menu-item/

5, 7. Please update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

6. Could you provide FTP access?
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider, who will guide you through the process.

Warm Regards,
The 8Theme Team

#451601 Copied

Okan

Participant

August 4, 2025 at 19:42

Hello. Thank you for your support, but at the moment we cannot access many pages and even the admin panel. We always have “There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.” there is a sign. Support please.

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#451837 Copied

Alex Carter

Support staff

August 4, 2025 at 20:40

Hello,

Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

Additionally, please contact your hosting provider to request FTP access credentials. Once you have obtained them, kindly share the details with us so we can further assist you.

Warm Regards,
The 8Theme Team

#451838 Copied

Okan

Participant

August 5, 2025 at 00:30

Fatal error: Uncaught ValueError: Unknown format specifier “&” in /home/u609215072/domains/vipes.com.tr/public_html/wp-content/plugins/et-core-plugin/app/models/customizer/theme-options/global/global.php:267 Stack trace: #0 /home/u609215072/domains/vipes.com.tr/public_html/wp-content/plugins/et-core-plugin/app/models/customizer/theme-options/global/global.php(267): sprintf() #1 /home/u609215072/domains/vipes.com.tr/public_html/wp-content/plugins/et-core-plugin/app/models/customizer.php(74): require_once(‘/home/u60921507…’) #2 /home/u609215072/domains/vipes.com.tr/public_html/wp-content/plugins/et-core-plugin/app/controllers/customizer.php(310): ETC\App\Models\Customizer->_customizer_field() #3 /home/u609215072/domains/vipes.com.tr/public_html/wp-includes/class-wp-hook.php(324): ETC\App\Controllers\Customizer->customizer_field() #4 /home/u609215072/domains/vipes.com.tr/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #5 /home/u609215072/domains/vipes.com.tr/public_html/wp-includes/plugin.php(517): WP_Hook->do_action() #6 /home/u609215072/domains/vipes.com.tr/public_html/wp-content/themes/xstore/framework/theme-options.php(29): do_action() #7 /home/u609215072/domains/vipes.com.tr/public_html/wp-includes/class-wp-hook.php(324): {closure}() #8 /home/u609215072/domains/vipes.com.tr/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #9 /home/u609215072/domains/vipes.com.tr/public_html/wp-includes/plugin.php(517): WP_Hook->do_action() #10 /home/u609215072/domains/vipes.com.tr/public_html/wp-settings.php(727): do_action() #11 /home/u609215072/domains/vipes.com.tr/public_html/wp-config.php(107): require_once(‘/home/u60921507…’) #12 /home/u609215072/domains/vipes.com.tr/public_html/wp-load.php(50): require_once(‘/home/u60921507…’) #13 /home/u609215072/domains/vipes.com.tr/public_html/wp-admin/admin.php(35): require_once(‘/home/u60921507…’) #14 /home/u609215072/domains/vipes.com.tr/public_html/wp-admin/about.php(10): require_once(‘/home/u60921507…’) #15 {main} thrown in /home/u609215072/domains/vipes.com.tr/public_html/wp-content/plugins/et-core-plugin/app/models/customizer/theme-options/global/global.php on line 267

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#451843 Copied

Jack Richardson

Support staff

August 5, 2025 at 08:04

Hello @Okan,

We kindly ask you to check the issue again. The problem was caused by incorrect translations within the Loco Translate plugin, specifically affecting the XStore Core plugin strings.

Please find the relevant details in the screenshots below:
– https://prnt.sc/kNFhk1NtVADQ
– https://prnt.sc/1wqe22R0Ik66
– https://prnt.sc/vw8M0ufK2YS0

For further information, you may also refer to our response in the following thread:
https://www.8theme.com/topic/error-and-not-load-site-fatal-error-uncaught-valueerror-unknown-format-specifier-a-in/#post-424579

Best regards,
The 8Theme Team

#451859 Copied

Okan

Participant

August 5, 2025 at 08:42

Teşekkür ederim bu sorunu çözdüğünüz için fakat admin panelde ekrandaki hataları alıyorum. Web sitesinde yok fakat panelde var. Bu sorun neden kaynaklı?

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Jack Richardson

Support staff

August 5, 2025 at 08:57

Hello @Okan,

Thank you for reaching out.

The notices you are seeing may be generated by one of the plugins currently installed and activated on your website. We recommend deactivating the plugins one by one to identify which one is responsible for displaying these notices.

Please note that within our theme’s code, the get_page_by_title() function is only used during the import process. Therefore, it is unlikely that these notices are originating from our theme or plugin.

If you wish to disable these notices, you can turn off debugging in your wp-config.php file. For more information on how to do this, please refer to the official WordPress documentation: https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/

Best regards,
Jack Richardson
The 8Theme Team

#451871 Copied

Okan

Participant

August 5, 2025 at 09:04

Thank you very much, Jack. As far as I can tell, these are bugs that don’t interfere with the function of the site. Then there is no problem, I think I can switch off debug mode and ignore the errors.

Thank you for your support. Since the site is working normally, I had a few requests in my first message. I will review them and close the subject. Thanks again and greetings from Istanbul.

#451872 Copied

Jack Richardson

Support staff

August 5, 2025 at 09:32

Hello @Okan,

Thank you very much for your message.

Should you have any further questions or need assistance with the requests mentioned in your initial message, please feel free to reach out. We are always here to help.

Best Regards,
8Theme’s Team

#451878 Copied

Okan

Participant

August 5, 2025 at 13:23

Hi. I can’t find the field in items 2 and 3 you wrote in your first message. Could you please tell me where to find it because it is not under “Header Builder > edit template > Mobile menu settings >”.

https://prnt.sc/GsK5jUgUcH2W

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#451899 Copied

Jack Richardson

Support staff

August 5, 2025 at 14:19

Hello @Okan,

We hope this message finds you well.

If you would like to remove certain items from the mobile menu in the header content, please open the current Header Editor and navigate to the Mobile Menu widget. From there, you will be able to remove the specific items you wish to exclude from the mobile menu.

If your request pertains to something else, kindly provide us with more detailed information so we can assist you accordingly.

Best regards,
Jack Richardson
The 8Theme Team

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