I want to rearrange the order of the 4 product categories

This topic has 10 replies, 4 voices, and was last updated 2 weeks, 5 days ago ago by Rich Kil

  • Avatar: Rich Kil
    Rich Kil
    Participant
    June 18, 2025 at 17:21

    I want to rearrange the order of the 4 product categories

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    support staff only.
    9 Answers
    Avatar: Rich Kil
    Rich Kil
    Participant
    June 18, 2025 at 21:05
    Avatar: Alex Carter
    Alex Carter
    Support staff
    June 19, 2025 at 06:25

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    Avatar: Rich Kil
    Rich Kil
    Participant
    June 19, 2025 at 15:51

    user name and password sent

    Please contact administrator
    for this information.
    Avatar: Alex Carter
    Alex Carter
    Support staff
    June 19, 2025 at 17:44

    Hello,

    Could you please provide FTP access also?

    Best regards,
    The 8Theme Team

    Avatar: Rich Kil
    Rich Kil
    Participant
    June 19, 2025 at 19:26

    try these

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2025 at 05:54

    Hello, Rich Kil

    To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

    They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

    Thank you for your cooperation!

    Best Regards,
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 20, 2025 at 13:08

    Dear @Rich Kil,

    Thank you for reaching out to us.

    Please refer to the following resources for clarification:

    – Previous state: https://prnt.sc/7AydB6kpjDiv
    – Drag-and-drop category sorting demonstration: https://gyazo.com/cb0accdb29558f5ef545f43e6dda14b6
    – Frontend results: https://prnt.sc/KXA3Am2c-NMD

    Please note that the category sorting functionality is based on the default behavior of WooCommerce. As such, any changes made to the order of categories using the drag-and-drop method will affect their display site-wide, not just on the current page. This applies to all areas where categories are shown using the “order by ID” sorting option.

    Unfortunately, there is no built-in solution to apply a custom sort order exclusively to a single page. We recommend considering the alternative approach demonstrated in the previous video as a potential workaround.

    Should you have any further questions, please do not hesitate to contact us.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Rich Kil
    Rich Kil
    Participant
    June 23, 2025 at 14:56

    thank you

    Avatar: Rich Kil
    Rich Kil
    Participant
    June 23, 2025 at 14:57

    Thanks for the support! My topic “I want to rearrange the order of the 4 product categories” has been successfully resolved.

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The issue related to '‘I want to rearrange the order of the 4 product categories’' has been successfully resolved, and the topic is now closed for further responses

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