Return to previous page

I want to configure Linked Variation for a product, but it keeps failing.

This topic has 4 replies, 2 voices, and was last updated 2 months, 3 weeks ago ago by Andrew Mitchell

dumbdumbdelight

Participant

September 11, 2025 at 05:01

The failure was caused by the following reasons:
1. The Attributes created in Products – Attributes do not appear in the selection box of XStore Linked Variations Options – Attributes
I created 8 Attributes, but only 3 appeared in the selection box of XStore Linked Variations Options – Attributes

2. After selecting Attributes in XStore Linked Variations Options – Attributes and clicking update, the Attributes disappear again. See the video for details:
https://www.dropbox.com/scl/fi/4bcozvn1rw4y0xfn9xf9g/2025-09-11-11.51.48.mov

Please, contact administrator
for this information.

#454725 Copied

3 Answers

Andrew Mitchell

Support staff

September 11, 2025 at 14:18

Hello,

Thank you for reaching out to us.

Could you please use an alternative file-sharing service, such as https://fex.net/, to provide us with the video? Unfortunately, we are currently unable to access the file via the link you previously shared.

If the video you provided pertains only to the second question, we would also appreciate it if you could include screenshots or an additional video to help us better understand your inquiry regarding the first question.

We appreciate your understanding and look forward to receiving the updated link.

Best regards,
8Theme’s Team

#454784 Copied

dumbdumbdelight

Participant

September 12, 2025 at 01:06

First question:
Images have been uploaded. You can see: the Attributes created in Products – Attributes do not appear in the selection box of XStore Linked Variations Options – Attributes
I created 8 Attributes, but only 3 appear in the selection box of XStore Linked Variations Options – Attributes

Second video link: the previous link was incorrect, I am providing a new video link to you
https://www.dropbox.com/scl/fi/4bcozvn1rw4y0xfn9xf9g/2025-09-11-11.51.48.mov?rlkey=br1e1a8bv1m297ftvjta18l42&st=tcqu48u3&dl=0

Files is visible for topic creator and
support staff only.

#454839 Copied

Andrew Mitchell

Support staff

September 14, 2025 at 15:07

Hello, dumbdumbdelight,

Thank you for providing access to the admin panel. The issue with the missing attributes in the select field was caused by the attributes having identical names. We kindly ask that you use unique attribute names moving forward to avoid similar issues.

Regarding the problem with attributes not being saved after the page reloads, we would appreciate it if you could provide us with access to your website’s FTP panel so we can investigate further.

Best regards,
8Theme Team

#454955 Copied
Viewing 4 results - 1 through 4 (of 4 total)