Return to previous page

I thought it was fine, but problems returned………

This topic has 6 replies, 2 voices, and was last updated 1 weeks ago ago by Alex Carter

stemalo

Participant

June 9, 2025 at 09:58

You’ve to investigate further please. There’s still something wrong with Elementor.
Whilst editing in Elementor all goes well, but changes will not be saved. Only partially.
It’s hard to work with and I’m really not happy about this fact.

#446662 Copied

5 Answers

Alex Carter

Support staff

June 9, 2025 at 10:10

Hello,

Thank you for reaching out to us.

We sincerely apologize for the inconvenience you are experiencing with Elementor. We understand how important it is for your changes to be saved correctly, and we truly regret any frustration this issue may have caused.

1/ Please be assured that we are taking your concern seriously and will investigate the matter further to identify the root cause. In the meantime, we kindly ask you to provide us with temporary wp-admin access and FTP credentials via the private content area, so our technical team can examine the issue directly and work towards a prompt resolution.

2/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#446663 Copied

stemalo

Participant

June 10, 2025 at 17:04

Hello Axel,
Elementor it’s again not loading. No need for a video.
You’ve admin access. Try it yourself please.
Don’t know what can be the error.

#446817 Copied

Alex Carter

Support staff

June 11, 2025 at 07:15

Hello,

Private Content

Best regards,
8Theme Team

Content is visible for topic creator and
support staff only.

#446839 Copied

stemalo

Participant

June 11, 2025 at 19:20

Take a look at this ticket https://www.8theme.com/topic/elementor-is-not-loading-tried-already-a-lot/#post-446637
At private content you find everthing. And I don’t use it at several sites. One live and one staging site. As license says.

#446928 Copied

Alex Carter

Support staff

June 12, 2025 at 07:24

Hello,

We appreciate your prompt response.

https://prnt.sc/claaEQTjMIn9 – Please contact your hosting provider to solve this memory issue.
Read more – https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

Warm Regards,
The 8Theme Team

#446945 Copied
Viewing 6 results - 1 through 6 (of 6 total)