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I see two Proceed to checkout buttons and/or two checkout payment forms

This topic has 24 replies, 3 voices, and was last updated 9 years, 3 months ago ago by Jack Richardson

Comelen

Participant

February 13, 2016 at 09:12

HI, Its URGENT!!!

after woccomerse update I see two Proceed to checkout buttons and/or two checkout payment forms.

Please help!!!

Please, contact administrator
for this information.

#112872 Copied Theme version: Legenda

23 Answers

Comelen

Participant

February 13, 2016 at 09:20

Also after latest woocommerce updates there is no checkout button in the cart.

#112876 Copied

Jack Richardson

Support staff

February 13, 2016 at 09:29

Hello,

Please update the theme to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

Best regards,
Jack Richardson.

#112881 Copied

Comelen

Participant

February 13, 2016 at 10:14

Thank you.
do I have to delete all woocommerce files from the child theme also?

#112884 Copied

Jack Richardson

Support staff

February 13, 2016 at 10:34

Hello,

No, you should remove the folder only from parent theme.

Best regards,
Jack Richardson.

#112885 Copied

Comelen

Participant

February 16, 2016 at 07:01

HI, I have updated the theme as you advised, but the problem is still there. Also there is no “checkout” button in the cart.

#113173 Copied

Eva Kemp

Participant

February 16, 2016 at 09:12

Hello,

As I see the problem is related to “woocommerce” folder in your child theme. What changes have you made there?
Also you need update all required plugins to the latest versions https://www.8theme.com/download-plugins/ .
Create a back up before starting update.

Regards,
Eva Kemp.

#113201 Copied

Comelen

Participant

February 16, 2016 at 17:32

Yes We made some changes to it, I think it was related to the style only and we made the “add to cart button” appear before you choose the size option. so it would always appear.
How can I just remove all changes? can I change woocommerce forder in legenda-child to a new unchanged folder? where do I copy it?

I will update the plugins now.

Thank you.

#113320 Copied

Eva Kemp

Participant

February 16, 2016 at 17:49

Hello,

If the changes were made only in child style.css file not in child woocommerce folder, then you can remove this folder in your child theme.

Regards,
Eva Kemp.

#113330 Copied

Comelen

Participant

February 16, 2016 at 18:05

no, the changes were also made in woocommerse folder in legend-child. When I remove this folder (I just tried) the website brakes.

#113337 Copied

Comelen

Participant

February 16, 2016 at 18:05

Please help ASAP as I just had another client attempted to make an order and it was faild due to she had to input the credit card info twice

#113338 Copied

Eva Kemp

Participant

February 16, 2016 at 18:46

Hello,

Please compare the files in woocommerce folder in the theme package and in woocommerce folder in your child theme. Some files were removed in the package, but you’re still using old files in your child theme. So compare them and remove odd files.

Regards,
Eva Kemp.

#113349 Copied

Comelen

Participant

February 16, 2016 at 19:35

HOw do I update visual composer? it can’t be uploaded because of size restrictions. When I uploaded it via FTP – I can’t see it in wp-admin

#113361 Copied

Comelen

Participant

February 16, 2016 at 20:21

ok. updated already

#113365 Copied

Eva Kemp

Participant

February 16, 2016 at 20:26

Hello,

The problem was you had wrong permissions set for js_composer folder in the plugins directory.
I’ve changed them.

Regards,
Eva Kemp.

#113367 Copied

Comelen

Participant

February 16, 2016 at 20:49

thank you.

Now I am experiencing a problem with revolution slider. I had an error when I updated manually the plugin using thiese steps: http://www.themepunch.com/faq/update-plugin-packaged-theme/

When I upload the plugin via FTP – I have it but not working. I can’t import any slides, noo buttons work and in general it seems broken.

Right now I am uploading the plugin again via FTP.

But after all updates the checkout problem is not solved.

#113371 Copied

Comelen

Participant

February 16, 2016 at 20:52

updated already , but no changes ((( still can’t import the slides

#113372 Copied

Eva Kemp

Participant

February 17, 2016 at 09:02

Hello,

Please clarify what slides you want to import.

Regards,
Eva Kemp.

#113409 Copied

Comelen

Participant

February 17, 2016 at 12:26

I had a slider in my previous version of revolution slider. I expported it and then reupload the plugin via ftp. Now i have a zip file which i want to import, but the plugin doesn’t work properly, I can’t press any button. The button “import” doesn’t work

The updated plugin also prevents instagram feed plugin. Before update they were working fine together. I contacted the developer of the instagram plugin and he said the problem is in the revolution slider.

Here is his answer:

Hey Comelen,
It sounds like the revolution slider is causing a javascript error on the page that is preventing our plugin from loading correctly. If you contact the revolution slider support they may be able to find a fix for it.
You can also send me a link to the web page you are having trouble with and I can double check to make sure there are no errors in our plugin’s javascript. We haven’t seen any from other customers for this particular version that prevent the feed from loading entirely though.

Please help me with this problem and with the main problem of the checkout!!!! I need my website to work

#113446 Copied

Eva Kemp

Participant

February 17, 2016 at 13:10

Hello,

Again the problem with plugin was caused by wrong permissions. I’ve set the correct ones.
Do you upload files via FTP using root user? In this case permissions of folder are set to 700 instead of 755.

I’ve renamed folders and files in your child theme “woocommerce” folder that were removed in the theme package. Now “Proceed to Checkout” button is shown on Cart page. Clear browser cache and check.

Regards,
Eva Kemp.

#113463 Copied

Comelen

Participant

February 18, 2016 at 18:10

Thank you for solving the “checkout” button problem.
However the revolution plugin doesn’t work. Please see the screenshot: https://www.dropbox.com/s/51j21urjbu6eakf/Screenshot%202016-02-13%2022.26.06.png?dl=0

Also the main problem is about double checkout!!! I have to enter the credit card details twice (( Please help/ all plugins and the theme are updated already.

#113715 Copied

Eva Kemp

Participant

February 18, 2016 at 21:32

Hello,

The problem on Checkout page is related to your modifications in the child theme folder wp-content/themes/legenda-child/woocommerce/checkout. When I renamed “checkout” folder the page was shown properly.
So please check your changes in this folder.

As for the Revolution Slider plugin it seems there is the problem with files owner/group. Please contact your hosting provider support to check the issue.

Regards,
Eva Kemp.

#113757 Copied

Comelen

Participant

February 19, 2016 at 04:44

thank you.
I’ll look into that folder. Really appreciate your help.
Unfortunately I have no options to contact Amazon AWS (
But the slider worked fine before the theme and the slider plugin updates.

#113780 Copied

Jack Richardson

Support staff

February 19, 2016 at 10:27

Hello,

Here is the link of Amazon AWS contact page https://aws.amazon.com/contact-us/

Best regards,
Jack Richardson.

#113816 Copied
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