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I installed themes and plugins from xstore but my website was accessed by malicious code

This topic has 2 replies, 2 voices, and was last updated 1 years, 2 months ago ago by Rose Tyler

Son Nguyen

Participant

February 1, 2023 at 04:17

I install themes and don’t have any other plugins to download from outside. But my website was infected with malicious code. How to fix it.
url: https://thienluongbilliard.com
when i check on website https://pagespeed.web.dev/ it says redirect url.

Please, contact administrator
for this information.

#345653 Copied Theme version: 9.0.3 WooCommerce version: 7.3.0

1 Answer

Rose Tyler

Support staff

February 1, 2023 at 08:53

Hello, Son Nguyen

Thanks for writing us on our support forum!

We checked your web-site on https://pagespeed.web.dev/ and didn’t find any redirect issues shown in it’s log -> https://prnt.sc/orYr_jKLR1bY. According to that fact, we want to ask you if you could describe in more details your question with screenshots and test your web-site redirects with default theme such as Storefront.
Your web-site redirects (if such ones exist) could be caused by your server configuration settings and then should be asked your hosting provider then.

Afterall, it is good to mention that we had only one customer with redirect issues and he fixed it by himself by setting static pages for Built-in Wishlist and Built-in Compare features. Here is his topic -> https://www.8theme.com/topic/redirects-caused-by-wishlist-and-accounts-pages/.

Waiting for more details from about your question and we will try to give you a quick answer.

We are sure that our theme and plugins does not include any viruses or malware code. You can download original files from ThemeForest (full theme package with plugins) and check. If you found a virus or your antivirus found any malware code, we would recommend you to contact your hosting provider to scan whole the WP installation, maybe DB to remove the injections and protect your site for the future.

Kind Regards,
8theme team

#345683 Copied
Tagged: malicious, plugins, security, templates, woocommerce, wordpress, xstore
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