I have creted acontact from but I am mails are not being sent,can you please check

This topic has 9 replies, 2 voices, and was last updated 2 months, 3 weeks ago ago by Krafts & Kreations

  • Avatar: Krafts & Kreations
    Krafts & Kreations
    Participant
    September 6, 2025 at 15:37

    I have creted acontact from but I am mails are not being sent

    Please, contact administrator
    for this information.
    8 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 6, 2025 at 15:47

    Hello,

    Thank you for reaching out to us.

    We understand that you have created a contact form but are currently experiencing issues with emails not being sent. To assist you effectively, please ensure the following:

    1. Your mail server settings are correctly configured (contact your hosting provider about this).
    2. You are using a valid and active email address in the form settings.
    3. If you are using a plugin such as Contact Form 7 or WPForms, please verify that it is properly set up and updated.
    4. Check your spam or junk folder to ensure the emails are not being filtered there.
    5. If possible, try using an SMTP plugin (such as WP Mail SMTP) to improve email deliverability.

    If the issue persists after checking the above, please provide us with more details, including the name of the plugin you are using and any error messages you may have encountered. This will help us investigate further and provide a more accurate solution.

    Best Regards,
    8Theme’s Team

    Avatar: Krafts & Kreations
    Krafts & Kreations
    Participant
    September 6, 2025 at 15:55

    I am using Contact Form 7,everything is configured but still emails are not being sent

    Please contact administrator
    for this information.
    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 6, 2025 at 16:01

    Hello,

    Thank you for reaching out to us.

    If you are using Contact Form 7 and emails are not being sent despite correct configuration, we recommend checking the following:

    1. Mail Server Configuration: Ensure that your hosting provider supports the PHP mail function or that SMTP is properly configured. You may consider using an SMTP plugin (such as WP Mail SMTP) to improve email deliverability.

    2. Spam/Junk Folder: Sometimes emails may be delivered to the spam or junk folder. Please check these folders in your email account.

    3. From Email Address: Make sure the “From” email address in your Contact Form 7 settings matches the domain of your website. Some mail servers block emails sent from unauthorized domains.

    4. Plugin Conflicts: Deactivate other plugins temporarily to check if there is a conflict affecting email delivery.

    5. Server Errors: Check your website’s error logs or enable WordPress debugging to identify any issues related to your server.

    Best Regards,
    8Theme’s Team

    Avatar: Krafts & Kreations
    Krafts & Kreations
    Participant
    September 6, 2025 at 16:25

    Request you to please check attached Screen shot for E Mail configuration and let me know if there is any error there

    Please contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 6, 2025 at 19:09

    Hello,

    Thank you for reaching out to us.

    Could you kindly check whether the same issue occurs when using a default WordPress theme, such as Storefront (via Appearance > Themes)? If the issue persists regardless of the theme in use, it is likely not theme-related.

    In that case, we strongly recommend following the suggestions provided in our previous responses and contacting the support team for the Contact Form 7 plugin for further assistance.

    Warm Regards,
    The 8Theme Team

    Avatar: Krafts & Kreations
    Krafts & Kreations
    Participant
    September 6, 2025 at 20:25

    I didnt understood the Resolution which you have provided

    Please contact administrator
    for this information.
    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 6, 2025 at 21:46

    Hello,

    We would like to inform you that the issue you are experiencing is not related to the theme used on your website. Therefore, we kindly recommend contacting the support team of the Contact Form 7 plugin directly for further assistance – https://wordpress.org/support/plugin/contact-form-7/

    As the theme authors, we are able to provide support only for issues caused by our theme, and in this case, it appears that the problem lies outside of our scope.

    Thank you for your understanding in advance.

    Best regards,
    8Theme Team

    Avatar: Krafts & Kreations
    Krafts & Kreations
    Participant
    September 13, 2025 at 13:28

    Thanks for the support! My topic “I have creted acontact from but I am mails are not being sent,can you please check” has been successfully resolved.

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The issue related to '‘I have creted acontact from but I am mails are not being sent,can you please check’' has been successfully resolved, and the topic is now closed for further responses

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