I have a serious problem with the site. I am trying to set the product display on the store page or

This topic has 36 replies, 3 voices, and was last updated 1 months ago ago by Luca Rossi

  • Avatar: shimon
    shimon
    Participant
    October 29, 2025 at 00:24

    And once again when I go back from a product page to a product archive page, it gets stuck on a page with some of the products. I don’t know what to do with this template anymore. I have a different problem every time and it’s frustrating. I would really appreciate it if you could provide solutions to all of these things and not something that happens once in a few days without me finding out about it. I always tell my client that the problem has been fixed and he sends it to me after a few days, and that makes me look really unprofessional. I would really appreciate it if you would take responsibility for your product and take care of all of these things.

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    Avatar: Justin
    Luca Rossi
    Support staff
    October 29, 2025 at 06:37

    Hello @shimon,

    We would like to inform you that our team is still investigating the issues you reported. We will get back to you shortly with an update.

    Best regards,
    The 8Theme Team

    Avatar: shimon
    shimon
    Participant
    October 29, 2025 at 10:34

    Ok I wait
    Thanks

    Avatar: Justin
    Luca Rossi
    Support staff
    October 30, 2025 at 10:06

    Hello @shimon,

    1. We have verified that the shop page is now functioning properly. Could you please confirm if it is working correctly on your end?

    2. We have also added the product stock status element to your single product builder template: https://prnt.sc/EfOEBeWdoLb5.

    3. Regarding your comment:
    “When I return from a product page to the product archive page, it gets stuck on a page displaying only some of the products. I’m not sure what to do with this template anymore.”

    Could you please provide us with more details about this issue? We are still unclear about the exact problem. Are the product images not displaying, or is there another issue?

    Best regards,
    8Theme Team

    Avatar: shimon
    shimon
    Participant
    November 2, 2025 at 15:33

    The expression is like this
    I am on a product archive page that has, for example, 100 products

    I scroll to one of the products while the link structure changes to page number 2, page number 3, etc.

    When I enter a product that is, for example, on page number 2 (I mention that these are not really pages because all the products appear in infinite scrolling)
    And after that I go back so many times I return to a page with only some of the products and not a store page with all the products.

    You have dropped this several times and somehow it comes back every time and it does not work stably and it really harms the user experience on the site
    Right now it works and last week it did not work for me I want you to check what is happening with it please

    Another thing you have addressed and it has returned is the product carousel where the product image is stuck to the side instead of being centered, this happens on mobile both on the main page and on product pages

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    Avatar: Justin
    Luca Rossi
    Support staff
    November 2, 2025 at 16:09

    Hello @shimon,

    1. Could you please record a video of the issue so that we can investigate it further?

    2. Regarding the image alignment issue, please try adding the following custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    body .etheme-product-grid-image {
        width: 100%;
    }
    

    Kind regards,
    The 8Theme Team

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