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  Ian

  Participant

  December 11, 2025 at 13:45

  Hello,

  I have another problem with elementor loading, this time it shows a 500 error as attached image, the debug shows

  Uncaught Error: Call to a member function get_name() on null in /home/rundeals/diecastdevon/wp-content/plugins/pro-elements/modules/theme-builder/documents/single-base.php:162
  Stack trace:

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  #462299 Copied
  4 Answers
  

  Ayan Rahman

  Support staff

  December 11, 2025 at 13:58

  Hi,

  Thank you for reaching out to us.

  To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
  Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

  Warm Regards,
  The 8Theme Team

  #462300 Copied
  

  Ian

  Participant

  December 12, 2025 at 10:27

  Thankyou, while trying to make the video I received an error message relating to something like having 2 layouts active, I deleted one and it now works ok.

  #462375 Copied
  

  Ian

  Participant

  December 12, 2025 at 10:27

  Thanks for the support! My topic “I have a problem with elementor loading” has been successfully resolved.

  #462376 Copied
  

  Tony Rodriguez

  Support staff

  December 12, 2025 at 10:27

  Dear Ian,

  It’s great having you in our WordPress & WooCommerce community!

  Every insight you share helps us refine XStore and build tools that empower thousands of online store owners worldwide.

  Leave Feedback →
  (takes less than a minute)
  

  Together, we grow stronger with every release.

  Topic closed.
  The 8Theme Team

  #462377 Copied
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