I have a problem with elementor loading - by Ian

This topic has 5 replies, 3 voices, and was last updated 11 hours, 21 minutes ago ago by Tony Rodriguez

  • Avatar: Ian
    Ian
    Participant
    December 11, 2025 at 13:45

    Hello,

    I have another problem with elementor loading, this time it shows a 500 error as attached image, the debug shows

    Uncaught Error: Call to a member function get_name() on null in /home/rundeals/diecastdevon/wp-content/plugins/pro-elements/modules/theme-builder/documents/single-base.php:162
    Stack trace:

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    4 Answers
    Avatar: Ayan Rahman
    Ayan Rahman
    Support staff
    December 11, 2025 at 13:58

    Hi,

    Thank you for reaching out to us.

    To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

    Warm Regards,
    The 8Theme Team

    Avatar: Ian
    Ian
    Participant
    December 12, 2025 at 10:27

    Thankyou, while trying to make the video I received an error message relating to something like having 2 layouts active, I deleted one and it now works ok.

    Avatar: Ian
    Ian
    Participant
    December 12, 2025 at 10:27

    Thanks for the support! My topic “I have a problem with elementor loading” has been successfully resolved.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 12, 2025 at 10:27

    Dear Ian,

    It’s great having you in our WordPress & WooCommerce community!

    Every insight you share helps us refine XStore and build tools that empower thousands of online store owners worldwide.

    Together, we grow stronger with every release.

    Topic closed.
    The 8Theme Team

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