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I have a license problem - by Murat - on WordPress WooCommerce support

This topic has 12 replies, 3 voices, and was last updated 8 years, 7 months ago ago by Rose Tyler

Murat

Participant

May 2, 2017 at 19:43

Hi,
I activate the royal theme after WordPress then Run the setup Wizard and lets go but when I enter the license code Other tabs do not come ?

Unfortunately I can not establish the website

Please help,

Item ID:
8611976

Purchase Date:
2017-03-15 11:33:40 UTC

I think I have a license problem

Please, contact administrator
for this information.

#161893 Copied Theme version: latest WooCommerce version: latest

11 Answers

Murat

Participant

May 2, 2017 at 20:56

This is a Screenshot link http://www.boglarka.com.tr/scrshot.jpg

#161895 Copied

Murat

Participant

May 3, 2017 at 15:18

Our FTP credendials

Please, contact administrator
for this information.

#161992 Copied

Murat

Participant

May 3, 2017 at 18:34

You are making a very late comeback & very late support
I think your support staff is inadequate
No help for 24+ hours
Royal Theme nice and useful theme but your support is very weak & very long time
Going back to my old site because of the licensing issue
I hope you can fix this negative situation

#162021 Copied

Rose Tyler

Support staff

May 4, 2017 at 07:30

Hello,

Sorry for the delay.
The notice means that WP does not have enough permissions to write, read or execute.
Go to Plugins and install plugins manually. Then go to Theme Option and install demo data and version https://www.8theme.com/demo/docs/royal/#!/demo_data_installation. Also, you need to find royal-child folder in theme package and upload it to /wp-content/themes/ folder.

Regards,
Rose Tyler.

#162051 Copied

Murat

Participant

May 4, 2017 at 09:56

Dear Rose
I’ve done this a lot of times, but now I get a message about my license limit
On the other hand, I only install the license on the purchased domain
I can not build my localhost anymore, screenshot link http://www.boglarka.com.tr/scr2.jpg
I have to build it many times (localhost & licence domain http://www.boglarka.com.tr)
is not it ? There seems to be a limit

My English may be bad, google translate helps, I apologize for it

Regards,

MrtOgz

#162077 Copied

Rose Tyler

Support staff

May 4, 2017 at 10:15

Hello,

Please try it now.

Regards,
Rose Tyler.

#162079 Copied

Murat

Participant

May 4, 2017 at 22:28

Unfortunately there is nothing changing 🙁
I run Setup Wizard add license key but nothing happened. Did not continue other steps
I continued manual link, ongoing required plugins Success but after stoped link please review the scrshot=> http://www.boglarka.com.tr/setup-scr-1.jpg (I waited this screen 15-20 min.)
wp-admin screen comes blank scrshot=> http://www.boglarka.com.tr/setup-scr-2.jpg

this link same (blank page)
http://www.boglarka.com.tr/wp-admin/customize.php
http://www.boglarka.com.tr/wp-admin/profile.php

On the other hand I built it my localhost
I can not build my localhost anymore,
Wordpress & theme & plugin after installation
Api request call error comes scrshot=> http://www.boglarka.com.tr/setup-scr-3.jpg

Rose
If you can give me an hour do you prepare, remove old site files (now live old site, not Royal Theme)
You can do the installation if you want

Another alternative change the license number maybe ?

I know it was a bit long, I apologize this.

MrtOgz

#162206 Copied

Murat

Participant

May 5, 2017 at 13:13

I have made the hosting company server change operation,
I am waiting, DNS
I will try again setup Royal Theme and give information
Thanks

#162279 Copied

Olga Barlow

Participant

May 6, 2017 at 08:34

Hello,

We have sent you the new license code to your email. Please, try it.

Regards

#162386 Copied

Murat

Participant

May 7, 2017 at 06:41

My problem is solved, there is no problem ?

I made the installation with this key
this key is now matched with http://www.boglarka.com.tr domain.

Best Regards,

Murat Oguz

#162454 Copied

Rose Tyler

Support staff

May 8, 2017 at 09:53

Hello,

Great. You’re welcome!

Regards

#162480 Copied
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