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I get white screen with elementor products

This topic has 7 replies, 2 voices, and was last updated 3 years, 12 months ago ago by Ali

Ali

Participant

June 16, 2021 at 15:33

I’m having a problem when I want to use the Products component from the XStore section under Elementor. Everything looks fine in the Elementor interface. But when I save and open the page, the page does not appear except for the header.

Edit: Same issue with wpbakery (XStore- Products)

Please, contact administrator
for this information.

#291108 Copied Theme version: 7.2.11 WooCommerce version: 5.4.1

6 Answers

Olga Barlow

Participant

June 16, 2021 at 18:16

Hello,

Could you, please, provide us with WP Dashboard and FTP access to your site to check the issue in more detail?

Regards

#291131 Copied

Ali

Participant

June 16, 2021 at 20:59

Of course

Please contact administrator
for this information.

#291151 Copied

Olga Barlow

Participant

June 16, 2021 at 21:43

Hello,

Check now, please.

Regards

#291158 Copied

Ali

Participant

June 16, 2021 at 22:10

Hi Olga

Everything look ok now. If you give information about the solution of the problem, if I encounter the same problem again while moving the site, I can quickly solve it myself.

And thank you a lot. You provided a really fast and effortless solution.

#291161 Copied

Olga Barlow

Participant

June 17, 2021 at 10:17

Hello,

You are welcome!

1) If you don’t have gallery images for the variable products then just disable option (Theme Options > WooCommerce > Single product builder > Variation gallery > off).

2) Elementor > Settings > Experiments > don’t enable these options https://gyazo.com/05f74b2d6e4a29d90c73965e7dde3b43 because they are in Alfa/Beta mode and cause js errors on the site.

We would be grateful for your review if you like our theme https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546

Regards

#291195 Copied

Ali

Participant

June 17, 2021 at 15:56

Thank you. Great support, I gave 5 stars.

#291242 Copied
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