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I changed the page background, but the change didn’t sync. Is there any problem?

This topic has 27 replies, 3 voices, and was last updated 2 weeks, 2 days ago ago by wdbcar

  • Avatar: wdbcar
    wdbcar
    Participant
    May 15, 2025 at 10:26

    I changed the page background, but the change didn’t sync. Is there any problem?

    Files is visible for topic creator and
    support staff only.
    #444468 Copied
    26 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 15, 2025 at 10:41

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    #444474 Copied
    Avatar: wdbcar
    wdbcar
    Participant
    May 15, 2025 at 11:03

    这个Can this theme template be restored to the state when it was re – imported? Restore it to the initial appearance?

    #444477 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 15, 2025 at 12:14

    Hello,

    We would like to kindly inform you that we have not yet received the temporary access credentials from your side, which prevents us from reviewing your current settings.

    Additionally, we would appreciate it if you could provide more detailed information regarding the request mentioned in your most recent message. This will help us gain a clearer understanding of the result you are aiming to achieve and assist you more effectively.

    Thank you for your cooperation.

    Warm Regards,
    The 8Theme Team

    #444483 Copied
    Avatar: wdbcar
    wdbcar
    Participant
    May 15, 2025 at 13:30

    Private Content

    Please contact administrator
    for this information.
    #444501 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 15, 2025 at 13:48

    Hello,

    BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, please use the Private Content area.
    We’ve edited your message and moved the temporary wp-admin access into the Private Content area.

    We’ve disabled the header overlap https://prnt.sc/fLghHTMKr8wF for you via XStore Builders > Header Builder > edit template, and we wanted to change the header background for testing. However, we are currently unable to proceed further, as access to the editor has been restricted on your end (screenshot: https://prnt.sc/sUlpl2Fukmt1 ).

    Please close the editor and provide a detailed description of the desired result. We will be happy to configure it for you.

    Warm Regards,
    The 8Theme Team

    #444506 Copied
    Avatar: wdbcar
    wdbcar
    Participant
    May 15, 2025 at 15:02

    Why is the background of this header different from that in the demo? How should I design it to make it the same as the demo?

    Files is visible for topic creator and
    support staff only.
    #444519 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 15, 2025 at 15:19

    Hello,

    We are currently unable to access the admin panel using the link you previously provided. We would be happy to assist you further once you provide us with valid access credentials and ensure that the header builder is not restricted from our view.

    Kindly make the necessary adjustments and let us know once this has been done.

    Best regards,
    8Theme Team

    #444524 Copied
    Avatar: wdbcar
    wdbcar
    Participant
    May 15, 2025 at 15:23

    link

    Please contact administrator
    for this information.
    #444526 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 15, 2025 at 16:06

    Hello,

    The header overlap option has been successfully activated, as shown in the following screenshot: https://prnt.sc/dSLwVHDtH_zZ. Additionally, the header now features a transparent background, which you can view here: https://prnt.sc/WEbfKQEwfNgL

    Result on the frontend of your Home page is the next – https://prnt.sc/lVfEyscG06Nu, and on the Shop page https://prnt.sc/yfmaE07vNucu

    Bareadcrumbs background image can be changed via Theme Options – https://prnt.sc/Ny2VCd0BTMGF and for Shop page via XStore Builders > Archive products > edit template https://prnt.sc/G-Cup-EzAULQ > https://prnt.sc/JAP1qPoUPuj-
    For the Home page the Breadcrumbs is disabled https://prnt.sc/dVuimDpOM8D- , so the header overlaps and takes the background from the first page content section – https://prnt.sc/YfC-DC_kTi5y https://gyazo.com/562c0ec85da0f553325509f249e4ec2e

    Please note that the overlap option is a useful feature when designing a transparent header for your website. You can find more information and guidance in our documentation:
    https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    #444528 Copied
    Avatar: wdbcar
    wdbcar
    Participant
    May 16, 2025 at 09:26

    How to add a YouTube display video when editing a product?

    #444575 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 16, 2025 at 09:49

    Hello,

    Thank you for reaching out to us.

    To add a video to the Product Gallery, please follow these steps:

    1. Edit the product in your WordPress Dashboard.
    2. Scroll down to the Product Video section.
    3. Add product gallery video – https://prnt.sc/y1FlEXIeR91f

    Best Regards,
    8Theme’s Team

    #444582 Copied
    Avatar: wdbcar
    wdbcar
    Participant
    May 16, 2025 at 09:51

    I need to add a video from the YouTube website instead of a local video.

    #444583 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 16, 2025 at 10:51

    Hello,

    Kindly review the available settings carefully – https://prnt.sc/NuxLBOhylmh0

    Warm Regards,
    The 8Theme Team

    #444587 Copied
    Avatar: wdbcar
    wdbcar
    Participant
    May 16, 2025 at 11:03

    But when I copied the YouTube video link in, it couldn’t play. What could be the reason for this?

    #444588 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 16, 2025 at 12:18

    Hello,

    Please read this topic – https://www.8theme.com/topic/video-gallery-not-work-in-ou-theme-xstore/#post-408174

    Additionally, please provide a link to the product page where you have configured the video player but are experiencing issues. This will allow us to check your settings and assist you more effectively.

    Warm Regards,
    The 8Theme Team

    #444596 Copied
    Avatar: wdbcar
    wdbcar
    Participant
    May 16, 2025 at 14:07

    How to select the style of SKU? Instead of using the drop – down selection method.

    Files is visible for topic creator and
    support staff only.
    #444613 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 16, 2025 at 14:40

    Hello,

    Thank you for getting in touch with us.

    Please watch this video about variation swatches – https://youtu.be/LgzC4iK-j6A?feature=shared

    Best Regards,
    8Theme’s Team

    #444615 Copied
    Avatar: wdbcar
    wdbcar
    Participant
    May 16, 2025 at 16:30

    Why does it go beyond the border line at this point?

    Files is visible for topic creator and
    support staff only.
    #444627 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 17, 2025 at 07:05

    Hello,

    Thank you for reaching out to us.

    Please add this code in Theme Options > Theme Custom CSS > Global:

    @media only screen and (min-width: 650px) {
    .single-product .swiper-vertical-images .vertical-thumbnails-wrapper ul {
        overflow: hidden;
        padding-top: 0;
    }
    
    .single-product .swiper-vertical-images .vertical-thumbnails-wrapper li {
        display: inline-block;
        height: auto;
    }
}

    Warm Regards,
    The 8Theme Team

    #444647 Copied
    Avatar: wdbcar
    wdbcar
    Participant
    May 17, 2025 at 07:22

    I set the video to first. Then when I select the sku image it doesn’t show up properly. Can this problem be solved?

    Files is visible for topic creator and
    support staff only.
    #444651 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 17, 2025 at 07:43

    Hello,

    Could you please provide the link to the product shown in your screenshot and describe in detail the desired result you would like to achieve?

    Best regards,
    The 8Theme Team

    #444652 Copied
    Avatar: wdbcar
    wdbcar
    Participant
    May 17, 2025 at 08:07

    I want to set the video first in the product. Then when I select the sku it can be synchronized to switch to the sku’s image

    Please contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #444657 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 17, 2025 at 09:30

    Hello, wdbcar

    To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

    They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

    Thank you for your cooperation!

    Best Regards,
    The 8Theme Team

    #444662 Copied
    Avatar: wdbcar
    wdbcar
    Participant
    May 17, 2025 at 10:27

    It’s because the video is set to come first. No matter how I switch sku’s it doesn’t immediately show the sku image I set.

    #444669 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 17, 2025 at 12:16

    Hello, wdbcar,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #444675 Copied
    Avatar: wdbcar
    wdbcar
    Participant
    May 18, 2025 at 05:50

    Thanks for the support! My topic “I changed the page background, but the change didn’t sync. Is there any problem?” has been successfully resolved.

    #444700 Copied
  • Viewing 27 results - 1 through 27 (of 27 total)

The issue related to '‘I changed the page background, but the change didn’t sync. Is there any problem?’' has been successfully resolved, and the topic is now closed for further responses

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