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I can’t use the theme - by Pedro Zacchi

This topic has 13 replies, 2 voices, and was last updated 4 years, 6 months ago ago by Pedro Zacchi

Pedro Zacchi

Participant

June 8, 2021 at 01:36

Hi! Unfortunately, the theme was incompatible with my WordPress. Some simples modifications I make are not processed. I reaaly tried to use the theme, but I couldn’t. I uninstalled, reinstalled, cleared the browser cache, followed all the support tips, but it didn’t work. As I have practically not used the product, is it possible to reimburse the amount spent? Thanks.

#290214 Copied Theme version: 7.2.10

12 Answers

Olga Barlow

Participant

June 8, 2021 at 10:38

Hello,

Take our apologies if you faced any inconvenience using our theme!
Could you, please, explain in more detail what exactly can’t you change?
Provide us with WP Dashboard access to your site to check the issue in more detail and help you.

Regards

#290248 Copied

Pedro Zacchi

Participant

June 11, 2021 at 01:24

Basically, any changes I make, the theme doesn’t process. For example, changing a color on “customize” or changing a slide background.
I took the test on different devices. In each of them, the change is processed differently. In some, the slide is ok, but the color of another element is not. They seem to be out of sync.
I have entered my wordpress admin data in Private content area…

Please contact administrator
for this information.

#290579 Copied

Olga Barlow

Participant

June 11, 2021 at 16:28

Hello,

I see the yellow color for the slider and it works. If I change the bg color for the header top it also works https://gyazo.com/f4b574f2bd68a7ae8ba922b43e81cd92
So, you just need to change things you need and publish your changes.

Regards

#290672 Copied

Pedro Zacchi

Participant

June 14, 2021 at 19:49

Hello,

I always post my changes as soon as I make them. Inside the editor, they look ok, but when I go to my website, they don’t show up. I recorded my computer screen:

https://drive.google.com/file/d/166Oj8CWq5akpFGH6a7eoG2zPRWaVEE4V/view?usp=sharing

#290927 Copied

Olga Barlow

Participant

June 15, 2021 at 13:25

Hello,

Our theme saves styles to .css file. Chrome caches the styles files and images. So, install https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn to clear cache and check the page after cache clearing.

Regards

#290973 Copied

Pedro Zacchi

Participant

June 16, 2021 at 20:43

Hi,

I installed the plugin, but the error remains. Changes are not processed. Do you indicate any specific browser to work with XStore? I’m from Brazil.

#291150 Copied

Olga Barlow

Participant

June 16, 2021 at 21:33

Hello,

No, any specific browser. Just install the mentioned extension with the following settings https://prnt.sc/15mvzq3 and use it to update your page with clearing the cache https://prnt.sc/15mw2a1

Regards

#291154 Copied

Olga Barlow

Participant

June 16, 2021 at 21:33

Hello,

No, any specific browser. Just install the mentioned extension with the following settings https://prnt.sc/15mvzq3 and use it to update your page with clearing the cache https://prnt.sc/15mw2a1 to see the changes after saving Theme Options.

Regards

#291155 Copied

Olga Barlow

Participant

June 16, 2021 at 21:35

P.S. Disable Cloudflare CDN https://prnt.sc/15mw7pp while you developing the site because it also caches styles and scripts.

Regards

#291156 Copied

Pedro Zacchi

Participant

June 17, 2021 at 03:36

I did these steps, but it still doesn’t work 🙁

It’s weird, because I accessed it through other devices, and some changes seem to be processed on different devices. It’s as if the website appears different to each person who accesses it.

I recorded my computer screen one more time. Note that the header bar text changes, but the color does not. That’s an example. It happens with other settings too, like in the slides. https://drive.google.com/file/d/1xW0003GOsVlGLpjANvkPGCAiTuSnil9o/view?usp=sharing

#291168 Copied

Olga Barlow

Participant

June 17, 2021 at 10:49

Hello,

It’s because of the CloudFlare CDN that you use https://www.cloudflare.com/en-gb/
Could you temporarily disable it for your site during the development process and turn it on once you finish with the style changes? Or disable caching in the account setting.
In another case all the CSS and JS files are cached with CDN and you won’t see changes to the clearing of the CDN cache.

Regards

#291200 Copied

Pedro Zacchi

Participant

June 17, 2021 at 21:01

Thanks! All right now!

#291267 Copied
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