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I can’t upload the theme .. There is a problem every time I upload a file.

This topic has 2 replies, 2 voices, and was last updated 2 weeks, 6 days ago ago by Alex Carter

  • Avatar: Artam
    Artam
    Participant
    April 28, 2025 at 08:07

    I can’t upload the theme ..

    Please, contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #442156 Copied
    1 Answer
    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 28, 2025 at 09:58

    Hello,

    Thank you for reaching out to us for assistance. We are sorry to hear that you are experiencing difficulties uploading the theme and encountering the 500 Error.

    We recommend checking the following:
    – Ensure that your hosting environment meets the minimum requirements for the theme https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
    – Increase the PHP memory limit and execution time if they are set too low.
    – Check the error logs on your server for any specific error messages that could provide more insight into the issue.

    500 Internal server error means that there is some Fatal error in PHP script or on the server side. You can turn on debug mode in WordPress to see the error https://codex.wordpress.org/Debugging_in_WordPress
    If it will not show any errors then contact your hosting providers and ask them to give you a server error log to check what is wrong.

    Best Regards,
    8Theme’s Team

    #442180 Copied
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